Branch Manager Facility Solutions - Texas First Rentals

Facility Solutions ManagerThis position directs all activities of a single Facility Solutions location with responsibility for profit and loss. Facility Solutions provides rental, sales, and service of floor care equipment (scrubbers, sweepers, and burnishers), portable cooling, dehumidification, air movement, and air quality equipment to facility maintenance, industrial, commercial, institutional, restoration, and construction customers. In coordination with the District Manager and Sales Manager, establishes sales and profitability goals, manages proper fleet levels and mix, is responsible for the effective leadership of branch employees, and drives a safety-first culture. Plans and establishes systems to control expenses at the branch location. Ensures high operational excellence standards through equipment availability, cleanliness, and reliability, delivered with a white glove customer experience. The incumbent in this position is expected to model the following practices daily:Demonstrate alignment with the company's mission and core business values;Collaborate with key internal/external resources;Participate in ongoing self-development.Essential FunctionsHires, develops, evaluates, and influences effective and consistent productivity and teamwork to ensure the delivery of Legendary Customer Service (LCS)Models, promotes, reinforces, and rewards the consistent use of HOLT's Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and MissionManages Facility Solutions branch operations and personnel, including counter, dispatch, delivery, and service functionsEstablishes and maintains standard work, processes, and KPIs for branch operationsDelivers a white glove customer experience, including scheduled delivery and pickup, equipment setup, and on-site operator orientation and trainingConducts equipment demonstrations and provides application support for floor care, portable cooling, dehumidification, and air movement solutionsDrives Sales and Marketing initiatives, market share, and customer retention across facility maintenance, industrial, warehouse and distribution, healthcare, education, retail, restoration, events, and construction customersSupports the Sales Manager and Outside Sales Representatives by providing a thorough understanding of market conditions including current customers, potential customers, and competitors for assigned territoryPartners with existing Texas First Rentals branches and Specialty Divisions to identify cross-sell opportunities and support customers throughout the territoryBuilds recurring revenue through long-term rentals, planned maintenance programs, seasonal programs, and emergency response; supports new and used equipment, parts, and consumables sales opportunitiesPlans and manages fleet levels, mix, and utilization based on seasonal and event-driven demand; coordinates with Fleet on purchasing, transfers, and disposalResponsible for the product quality of the branch to include equipment that is cleaned, charged, tested, and Ready-to-Rent, on time deliveries, service response, showroom, etc.Oversees service, preventive maintenance, battery care, and repair of rental fleet and customer-owned equipmentEstablishes high safety standards for audits, training, and compliance with State, Federal, OSHA, EPA, and DOT regulations, drug and alcohol testing, and the safe equipment maintenance program within the branchRecruits, trains, develops, and retains qualified employees; Communicates job expectations and fosters a climate conducive to optimizing performance and outcomesReviews product offering and works with support departments to optimize profitable market share growth and financial performanceEnsures accurate financial reporting and budget preparation; reports branch performance to the District Manager, including revenue growth, time and dollar utilization, margin, on time delivery, and customer retentionDriven and results oriented; business development and KPIs to meet corporate targetsWorks safely always and adheres to all applicable safety policies; complies with all company policies, procedures, and standardsPerforms other duties as assignedKnowledge, Skills, and AbilitiesStrong technical aptitude and understanding of floor care, portable HVAC, dehumidification, and air movement equipment and the rental industryWorking knowledge of commercial floor care equipment (Tennant or comparable), including battery systems, chargers, and preventive maintenanceWorking knowledge of portable cooling, dehumidification, and air movement principles, including equipment sizing (BTU/tonnage, CFM, moisture removal) and power requirementsKnowledge of principles and methods for showing, promoting, and selling products or services including marketing strategy and tactics, product demonstration, sales techniques, and sales control systemsKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resourcesKnowledge of economic and accounting principles and practices, financial markets, banking, and the analysis and reporting of financial dataUnderstanding of facility maintenance, janitorial, and restoration customer operations and their buying decisionsUses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problemsExceptional attention to detailCoaching/mentoring experience with branch personnelExcellent oral and written communication skillsFirst-class presentation skills before both small and large groups, including on-site demonstrations and operator trainingExceptional organizational, time management, and multi-tasking skillsAbility to work with all levels of personnel within the organization and customer operationsAbility to understand the implications of new information for both current and future problem-solving and decision-makingAbility to perform mathematical computations such as percentages, fractions, addition, subtraction, multiplication, and division quickly and accuratelyAbility to interpret extensive technical instructions in mathematical or diagram form and understand several abstract variablesAbility to work independently and within a team in a fast-paced, high-volume environment with emphasis on accuracy and timelinessAbility to read, analyze, and interpret professional journals, technical procedures, or governmental regulationsAbility to listen to and understand information and ideas presented through spoken words and sentencesRequirementsEducation and Experience:High school diploma or equivalent required; bachelor's degree in Business Management, Administration, or Construction Management preferredFive or more years of experience in business management and/or operational management with increasingly progressive job scope and responsibilitiesThree or more years of experience in equipment rental, floor care, HVAC, or facility services; branch or profit center management experience preferredEPA Section 608 certification and/or OSHA 10/30 preferredProficiency in MS Office, with an emphasis on Excel and Outlook, and the use of computer applications, including rental management softwareSupervisory Responsibilities:Responsibilities include, but are not limited to interviewing, hiring, and training employees; planning, assigning, and directing work; coaching and development; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.Travel:Up to 30% travelValid driver's license with an acceptable driving recordAbility to meet DOT requirements, including medical certification, when operating company vehiclesPhysical Requirements:This position involves extended periods in a stationary position; additionally, occasional movement inside the office to access office machinery, filing cabinets, etc.This role frequently communicates with others, must be able to exchange accurate information in these situationsThis role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machinesMust be able to move objects and use abdominal and lower back muscles to provide support over time without fatigueFrequently moves materials or equipment weighing up to 50 lbs.; heavier units are moved using ramps, liftgates, dollies, or team liftsConstant movement and use of limbs; this position requires good manual dexterity, coordination, and staminaAbility to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objectsAscend/descend with gradual or continuous progress by oneself, using both hands and