Service Management Consultant
DCM Infotech Limited
Service Management
Lead the design and implementation of SAP S/4HANA Service Management processes, including:
- Service orders
- Contracts and subscriptions
- Billing and revenue integration
Design and configure Solution Quotations for complex, multi?component service offerings (e.g., product + service bundles, subscription?based services, usage?based services).
Define pricing, configuration, and dependency logic using Solution Quotation and related frameworks.
Collaborate with business stakeholders to gather and document requirements, conduct fit?to?standard analysis, and identify gaps.
Evaluate alternatives to workflow?based overrides or heavy customization, validations, and approval mechanisms.
Ensure alignment with cross functional processes, including:
- Finance, Revenue recognition
- SD / Order Management
- Digital payments and invoicing
Lead or support SIT, UAT, and regression testing activities for Service Management and Solution Quotation scenarios.
Prepare test scripts, execute test cycles, and support defect resolution.
Support cutover, go?live, and post?go?live stabilization activities.
Produce high?quality documentation, including:
- Functional Design Specifications
- Process flow diagrams
Vacancy posted 4 days ago
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