VP of Technical Support permanent position

Company DescriptionMaganti IT Resources LLCJob DescriptionTitle: VP of Technical SupportLocation: Tualatin, ORType: PermanentJob Description:client is recognized as the world’s pioneer in power tool safetytechnology. A recipient of numerous awards for safety and innovation,client introduced its first table saw to the commercial and hobbyistmarkets in 2005. Within just a few years, client was the leadingmanufacturer of table saws for those markets. Since 2005 client safetytechnology has saved thousands of users from serious table saw injuries,many of which would have been devastating, life-changing injuries onordinary table saws. Client is now poised to accelerate its rapid growth asit launches its first portable table saw to the consumer and professionalmarket.Since its inception, client has been recognized as providing unrivaledproduct and technical support to its dealers and customers, both in the USand abroad. With its recent expansion into the consumer market, client seeks to grow and develop its product and technical support capabilities toserve this new market.Client is seeking an experienced leader to develop the strategic directionand manage the resources and activities necessary to ensure maintains and grows its reputation for outstanding customer satisfaction.Job requirement:• Develop and execute strategies on a product-by-product basis toprovide product and technical support for both warranty and non-warrantyproducts.• Hire, train, and manage a team of technical support personnel toprovide rapid and effective dealer and customer support.• Identify and manage third-party resources for on-site technicalservice.• Design and implement processes to ensure efficient and successfulproblem resolution and case management.• Formulate and perform quality control assessments on all product andtechnical support activities.• Track and analyze support issues and costs to develop solutions forimproving customer experiences and reducing warranty costs.REQUIRED QUALIFICATION:• Bachelor’s Degree or higher in business, engineering or relatedfield, or an equivalent combination of education and work experience.• Minimum of ten years of customer support experience, including atleast five years of management experience.• Ability to develop a strategic vision for customer service andcommunicate that vision to inspire employees and influence business leaders.• Strong leadership and motivational skills.• Excellent written and verbal skills.QualificationsREQUIRED QUALIFICATION:• Bachelor’s Degree or higher in business, engineering or relatedfield, or an equivalent combination of education and work experience.• Minimum of ten years of customer support experience, including atleast five years of management experience.• Ability to develop a strategic vision for customer service andcommunicate that vision to inspire employees and influence business leaders.• Strong leadership and motivational skills.• Excellent written and verbal skills.Additional InformationPlease help pass along to colleagues or associates below position who are looking for new role if you are not available.Should someone need more information I can be reached at narendraATmitresourceDOTcom Thank you for your time.SummaryType: Full-timeFunction: OtherExperience level: Mid-Senior LevelIndustry: Information Technology And Services