Client Service Representative

Summary

• Responsible for coordinating SGS services locally and globally.

Job Functions

• Receive Orders from clients sales and account management Teams for the local and global operations.
• Ensure proper documentation and order processing
• Opens orders in Systems
• Notify Sales and Account Management Teams of service delivery delays.
• Communicate client order concerns to the client Sales and Account Management teams as required by account SOP or other defined client requirements.
• Escalates non routine order inquiries or service delays concerns or issues to Client Service Team Management Lead for resolution.
• Coordinate invoicing with invoicing team.
• Send Reports to clients.
• Maintain job folders and filing.
• Other duties assigned as necessary in response to business needs.
• Performs collection efforts to meet DSO targets

Qualifications :

Education and Experience

• High school diploma or GED (Required)
• Associates degree in science background (Preferred)
• Two or more years of administrative or operational experience familiarity with data entry
• Proficient in Microsoft Office- Word Excel and Outlook specifically.
• Working in laboratory environment a plus

Skills

• Ability to establish effective working and team relationships with internal and external customers works in a collaborative manner.
• Highly motivated dependable and detail oriented.
• Strong communication and organizational skills.

Functional Competencies

• To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge skill and/or ability required.
• This job description should not be construed as an exhaustive statement of duties responsibilities or requirements but a general description of the job. Nothing contained herein restricts the companys rights to assign or reassign duties and responsibilities to this job at any time.
• SGS is an Equal Opportunity Employer.

Additional Information :

Compensation

The expected salary for this position is $24.00 to $28.00 per hour. This range represents the minimum and maximum base salary we reasonably expect to pay for this role. Actual compensation within the range will depend on skills experience and qualifications.

Our Benefits

We care about your total well-being and will support you with the following subject to your location and role.

• Health:  Medical dental and vision insurance life insurance employee assistance programs.
• Wealth:  In addition to base pay we offer 401(k) with company match (immediate vesting upon enrollment).
• Happiness:
  • Professional Growth:  Online training courses virtual and classroom development experiences tuition reimbursement program
  • Work-Life Balance:  Paid-time off and family leave

In compliance with applicable state and local pay transparency laws we provide clear and equitable compensation information for all applicants.

Position anticipated to close November 30 2026.

Additional information

SGS is an Equal Opportunity Employer and as such we recruit hire train and promote persons in all job classifications without regard to race color religion sex national origin disability age marital status sexual orientation gender identity or expression genetics status as a protected veteran or any other characteristics protected by law.

To perform this job successfully an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge skills and/or abilities required.

This job description should not be construed as an exhaustive statement of duties responsibilities or requirements but a general description of the job. Nothing contained herein restricts the companys rights to assign or reassign duties and responsibilities to this job at any time.

If you are applying for a position within the United States and you have difficulty completing the on-line employment application because of a disability please call for assistance and leave a message. You will receive a callback. Please note this phone number is not for general employment information but is only for individuals who are experiencing difficulty applying for a position due to a disability.

Remote Work :

No

Employment Type :

Full-time