Event Coordinator at The Allure on the Lake-Chesterton

Job Description

Job Description

The Allure Wedding and Event Center in Chesterton, IN is Northwest Indiana's premier wedding and event venue. Our exquisite facility offers indoor and outdoor wedding ceremonies, full catering services, and a breathtaking banquet room with an outdoor patio overlooking the beautiful local Chubb Lake.

The Allure Wedding and Event Center also offers a venue in LaPorte Indiana. Event Coordinators will be scheduled to work at this location as needed.

We are currently hiring for "Part-Time" and "Full Time" Event Coordinators. Compensation packages are commensurate with experience for "Staff-Level 1" and "Senior" positions.

Event Coordinators are required to manage events on Fridays and Saturdays, and occasionally we do have Sunday events. During the week, Event Coordinators generally have two days off, which are determined by workload commitments.

Our ideal candidate is self-driven, ambitious, friendly, hard-working and eager to learn.

Responsibilities

• Pursue new and incoming wedding leads, inquiries, and sales for our venues.
• Ensure excellent client communication through email, phone calls, online meetings and in person conversations.
• Schedule and host venue tours, explain contract package options, upsell a-la-carte items and oversee the signing of event contracts.
• Ensure accurate electronic and paper documentation event details and billing.
• Assist our clients through the entire planning process of all the details of their beautiful event. This includes, but not limited to, menu selections, banquet room design and organizing event agendas, ordering linens, centerpieces, etc.
• Assist in the setting of the ceremony room and banquet hall for events. This includes floor plans, table linens, dishware, centerpieces, etc.
• Work with all servers, bartenders and kitchen staff to ensure events are executed as planned.
• Assist in the planning and execution of "Venue Tastings" for clients (which provides a selection of menu items).
• Schedule and conduct wedding rehearsals.
• Provide on-site management of assigned events. Serve as the Allure’s representative for all events.
• Coordinating and communicating event details to external vendors and other relevant parties.
• Maintain accurate knowledge of "The Allure’s" policies and services.
• Ensure "The Allure" is accurately represented while maximizing guest satisfaction and profitability with each client interaction.

Expectations

• Timely response to wedding leads and client questions (at least within 24 hours, ideally 1-3 hours).
• Meet all established event and accounting deadlines.
• Uphold a high standard of honesty, work ethic, accountability and professionalism.
• Support team members with any and all job duties as needed.
• Be available at times to assist team members outside of regularly scheduled hours if needed.
• Be willing to assist in any other tasks requested by management.
• Be professional and accountable in all interactions with clients, client family members, external vendors and team members.

Duties

· Must have computer skills with experience in Microsoft Excel & Word, and electronic cloud-based files and email organization. Other computer training provided will include CRM-Customer relationship and Event planning software.

. Provide on-site management of assigned events. Serve as the Allure’s representative, providing direction and effective execution of all events, in a professional and friendly manner.

· Work with the Client/Clients beginning with initial contact through execution of the event, be onsite at the property for rehearsals, ceremonies, weddings, and related activities.

· Maintain knowledge of The Allure’s policies, and services; ensure that The Allure is accurately represented while maximizing guest satisfaction and profitability with each client interaction.

· Develops and maintains strong client relationship by being proactive and responsive to the client’s needs during the wedding planning and event delivery process.

· Coordinates and clearly communicates with all The Allure’s staff and Management to ensure all necessary details and details are implemented.

· Manage new and incoming wedding leads, inquiries, and sales for the venue.

· Convert prospective clients into committed customers through on-site visits/meetings, property tours and proactive communication.

· Assist with preparation of Customer Event Contracts and Agreements, and Event Detail charges.

· Coordinating and communicating all details leading up to and delivery of the event coordinating, confirming, and communicating all details regarding outside vendors to relevant parties

· Implement and coordinate post-event follow-up (obtaining reviews of the event, maintains customer/client relationship encouraging referrals through Thank You, anniversary, and/or holiday notes)

· Be open and available to “on-call” duties during the peak wedding season if needed.

. Work with our Marketing and Social Media Representative to increase and maintain a strong social media presence and contribute to our Wedding bookings.

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