Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Our agency opened in October 2025 and is a growing team of three focused on building a strong culture and delivering great service to our customers. Before becoming an agent, I spent five years as a State Farm team member, which gave me valuable hands-on experience and a clear vision for the kind of office I wanted to create.

I attended the University of Arkansas and am a big Razorbacks football fan. I’m married with a son, and most of my family lives nearby, so staying connected to the community is important to me. We stay involved locally by participating in back-to-school events each July and August, and we have plans to expand our community involvement even more as we grow.

Our team enjoys extra PTO opportunities, a full one-hour lunch break, team outings, free coffee and water, free snacks, licensing reimbursement, and a strong focus on work-life balance.

We’ve built a great team culture that’s supportive, persistent, and caring. We’re looking for someone with a strong work ethic who is efficient, self-aware, and competitive, while still showing empathy for others. If you’re looking for a positive environment where you can grow with a new and motivated team, this could be a great place to build your career.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Chandler Tolbert - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.