Customer Service Representative - Recreation

Recreation Customer Service Representative

Join our team as a Recreation Customer Service Representative and become the friendly first point of contact for visitors, callers, and patrons at our new Commons Park building. In this dynamic role, you'll provide exceptional customer service, handle registrations and payments, and keep our front desk operations running smoothly. You'll support program scheduling, communications, social media, and special events - bringing community activities to life through strong organization and upbeat engagement. If you enjoy helping people, solving problems, and working in a fast-paced, community-centered environment, we'd love to have you on our team! Expected hiring range: $23.05 - $25.40

Essential Job Functions

Essential Duties and Responsibilities:

1. Provide exceptional front counter customer service to Commons Park visitors, patrons and those who call into the Recreation division.
• Greet walk-in customers, clients, vendors, or deliveries and direct to appropriate area or assist with information.
• Serve as primary backup to front desk by occasionally answering a multi-line switchboard and provide general information to callers or route incoming telephone calls to the appropriate individuals or groups
2. Receive cash, issue receipts, make proper change, and post cash receipts to the accounting and recreation registration systems.
• Assist with various functions of the receipting and accounts payable process, as needed.
3. Monitor registrations, daily functions and assess, trouble-shoot and coordinate with provider for software problems.
4. Assist with writing, coordinating, editing, and publishing general promotional and social media postings and materials.
• Prepares program and league schedules, manuals, flyers, forms and other information pertinent to the operations of the division.
5. Assist with other administrative duties, such as data entry, filing, mailings, organization, and record keeping, as well as maintaining organized digital storage of recreation documents and program information.
• Scan documents into the City's document imaging system and assign to appropriate folders.
• Process incoming mail, accept deliveries, and notify recipients of incoming packages.
• Maintain an organized system of records, workspace as well public reception area.
• Stay informed of general City information to properly provide accurate and relevant information to customers as needed.
• Report concerns, complaints, issues or problems to the appropriate personnel.
6. Assists the Community Services Department with event planning and preparation, including room setups/teardowns, assisting with visitor needs and facility reservations.
• Assists in ordering and maintaining program, office and event inventories for Parks and Recreation department.
7. Assist other City departments and serve on various committees and special projects as needed.
8. Work independently, using good judgment, decision-making, multi-tasking, and time management skills to identify, report and solve problems related to customer service, cash receipting and facility use.
9. Utilize good communication skills to work effectively with the public and fellow employees.
10. Performs other duties as assigned.

Qualifications

Minimum Qualifications:

The job requires a High School diploma or general education degree and two to three years' solid customer service experience as a receptionist or guest relations with high call volume and multiple phone lines along with walk-in customer service duties.

Desired Qualifications:

1. Post-secondary coursework in accounting, bookkeeping or equivalent work experience.
2. Experience in governmental accounting environment and/or experience relating to the handling and receipting of cash.
3. Previous experience in parks and recreation administration or office work.
4. Seven months to one year of cashier experience, receiving cash, making change, printing receipts, data entry, etc.

Knowledge, Skills, and Abilities

• Strong customer service and public relations skills.
• Demonstrated experience in a variety of Microsoft Office software applications.
• Ability to read, write, and comprehend instructions, correspondence, and memorandums.
• Ability to accurately add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Working knowledge of computers and electronic data processing; working knowledge of modern office practices and procedures; working knowledge of bookkeeping or accounting principles and practices.
• Skill in operating listed tools and equipment.
• Periodically accesses sensitive information required to perform job tasks, requiring the ability to maintain confidentiality.
• Ability to perform arithmetic computations accurately and quickly.
• Ability to communicate effectively verbally and in writing.
• Ability to establish successful working relationships internally as well as externally.
• Ability to work under pressure and/or frequent interruptions.
• Ability to work well with public and effectively deal with angry, irate or disgruntled customers.
• Ability to act as a cashier and accurately balance a cash drawer.
• Good verbal communication and customer service skills required
• Ability to handle basic assignments and problems under close supervision.
• Ability to handle standard procedures and tasks where basic analytical ability is required.
• Ability to maintain regular contact with department and periodic contacts with other departments, other agencies and public to relay basic information or facts.

EEO/ADAAA

The City of Fridley will not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, sex, national origin, marital status, status with regard to public assistance, disability, age, or sexual orientation.