Customer Service Engineer (L2)

eTeam Inc

Customer Service Engineer (L2)Location: Andover, MA 01810 Duration: 06 MonthsKey Responsibilities:Provide Level 2 desktop and end-user technical supportDeliver onsite (deskside) and remote support to end usersTroubleshoot and resolve hardware, software, and access-related issuesSupport Windows desktops/laptops and perform break/fix repairsPerform laptop provisioning, imaging, deployment, and configurationSupport onboarding activities and end-user setupManage and update tickets using ticketing systemsMaintain IT asset inventory and track device lifecycle activitiesCoordinate with internal IT teams for escalations and issue resolutionProvide strong customer service and timely ticket resolutionSupport day-to-day IT operations in an enterprise environmentRequired Skills & Experience:3 years of Desktop Support / IT Support experienceStrong Level 2 desktop troubleshooting experienceHands-on experience with Windows OS supportExperience with Active DirectoryExperience with SCCM and device imaging/deploymentExperience with Microsoft 365 / OutlookExperience with ServiceNow or comparable ticketing systemsBasic Apple/Mac support experience preferredStrong communication and customer service skillsExperience supporting enterprise/corporate environments

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