Site Operations Lead

About Sarasota Arthritis Center

Established in 1977, Sarasota Arthritis Center is a privately owned, physician-led rheumatology practice serving Southwest Florida, with locations in Sarasota, Venice, and Bradenton. We provide comprehensive rheumatology care, including on-site infusion therapy and clinical research. Built on a longstanding foundation of compassion, integrity, and excellence in patient care, we foster a supportive, team-oriented environment where employees are valued, collaboration is encouraged, and patients remain at the center of everything we do.

About the role

The Site Operations Lead supports daily operations at their assigned Sarasota Arthritis Center location. This hands-on working lead assists with patient flow, clinical and front-office coverage, administrative coordination, and secondary telephone coverage for the centralized Call Center. The role serves as the primary on-site operational contact and reports directly to the Operations Manager.

Why Join Sarasota Arthritis Center?

Sarasota Arthritis Center offers a comprehensive benefits package and a work environment designed to support both professional success and work/life balance, including:

• 100% employer-paid medical insurance for employee-only coverage
• 401(k) with company match and employer-funded profit sharing
• Four-day workweek (Monday-Thursday) supporting a healthy work/life balance
• Paid holidays and Paid Time Off (PTO)
• Collaborative, team-oriented culture with strong support and a shared commitment to exceptional patient care

What you'll do

• Coordinate site operations and patient flow, escalating significant concerns to the Operations Manager.
• Provide PCC coverage, including check-in, check-out, scheduling, and registration.
• Provide MA coverage, including patient rooming, vital signs, and clinical support as trained.
• Perform venipuncture and specimen collection when appropriately trained and authorized.
• Answer overflow calls in Scheduling, Clinical Questions, and Zero queues when available.
• Document patient calls and route clinical questions through NextGen tasks to the MA team.
• Handle routine patient service concerns and escalate complex complaints.
• Coordinate daily mail, incoming faxes, scanning, and patient document uploads.
• Collect office and clinical supply requests and communicate needs to the Operations Manager.
• Perform or coordinate infusion medication inventory counts and report results.
• Coordinate approved pharmaceutical representative lunches and site arrangements.
• Identify site maintenance, cleanliness, safety, and readiness concerns.
• Provide daily workflow guidance and support for PCCs and MAs.
• Assist with unexpected staffing shortages and coordinate immediate PCC/MA coverage needs, personally providing coverage when necessary and communicating staffing concerns to the Operations Manager.
• Assist with staff coverage needs and onboarding of new operational employees.
• Work with providers and centralized departments to address routine site problems.
• Support process improvements and reinforce established Practice workflows.
• Maintain compliance with HIPAA, OSHA, infection prevention, and SAC policies.
• Other duties as assigned. This description is not designed to cover a comprehensive list of duties and may change at any time. Formal discipline, performance reviews, and employment decisions remain with authorized management.

Qualifications

• High school diploma or equivalent required.
• At least two years of experience in an outpatient healthcare or medical office setting.
• Hands-on Medical Assistant experience required; MA certification preferred.
• Venipuncture and specimen collection skills with documented competency and authorization.
• Experience with patient scheduling, PCC duties, and telephone patient support.
• Previous Lead MA, Lead PCC, or Clinic Coordinator experience preferred.
• Strong organization, patient service, and problem-solving skills.
• Ability to guide peers without independent formal supervisory authority.
• Proficiency with EHR and practice management systems; NextGen preferred.
• Ability to shift between clinical, administrative, and phone responsibilities.
• Willingness to assist across SAC locations when necessary.
• Working knowledge of HIPAA, OSHA, and healthcare safety requirements.

Equal Employment Opportunity

Sarasota Arthritis Centers provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.