Logistics Associate

ABOUT ROLAND FOODS

Roland Foods, LLC, based in New York City, is an importer and distributor of high-quality specialty food products from more than 40 countries. Founded in Paris in 1934 and established in the U.S. in 1939, the Company provides customers with exceptional specialty foods, primarily offered under the Roland brand. The company sells its quality foods across the foodservice, retail, and industrial channels as well as internationally. Foodservice is the heart of the business, with the Roland® brand being one of the esteemed back-of-house brands in the industry. Roland Foods’ is the original purveyor of the world’s finest flavors and its assortment is unrivalled, with products spanning global cuisine segments: from French Dijon mustard, to Israeli couscous, to Thai fish sauce, to Mexican salsa macha, Roland Foods procures ingredients from the places that make them best. And for this the Roland® brand is synonymous with quality, authenticity and creativity for the consumer and chef alike.

ABOUT THE ROLE

Roland Foods is seeking a Logistics Associate who will be responsible for supporting the importation of goods from our suppliers in 50+ countries to our North American distribution network. The successful candidate will be someone who is eager to learn, thrives in a fast-paced environment, and is extremely attentive to detail.

As a response to the pandemic, Roland Foods office employees have transitioned to a hybrid working schedule, requiring employees to report in-person Tuesday through Thursday, with the option to telework on Monday and Friday each week. Due to the collaborative, cross-functional nature of the organization, employees at the NY and NJ offices are required to work in-person for the abovementioned days, outside of any People & Culture-approved disability accommodation request.

RESPONSIBILTIES

• Assist with purchase order and container-level follow-up to ensure orders move from supplier readiness through final warehouse receipt
• Track shipment milestones, monitor ETAs, and proactively flag delays to the Logistics team, Sales, Replenishment, and warehouses
• Review shipping documents for accuracy before submission, including commercial invoices, packing lists, bills of lading, certificates, and arrival notices
• Support customs and regulatory compliance by coordinating documentation for FDA, USDA, and Customs exams or holds
• Monitor demurrage, detention, storage, and other accessorial risks and escalate potential cost exposure before charges are incurred
• Coordinate with customs brokers, freight forwarders, carriers, truckers, suppliers, and warehouses to support timely clearance and delivery
• Maintain accurate landed cost, freight, duty, and shipment-related data in ERP and shipment tracking systems
• Assist with invoice review and discrepancy resolution for freight, broker, drayage, storage, and warehouse charges
• Support internal reporting and KPI tracking, including on-time delivery, port delays, customs holds, carrier performance, and shipment exceptions
• Help maintain SOPs and process documentation for import, customs, and shipment tracking workflows
• Support issue resolution for inventory discrepancies, damaged goods, short shipments, overages, and missing documents
• Process inbounds in ERP systems to ensure inventory is available for orders

QUALFICATIONS AND SKILLS

Required

• Bachelor’s degree in Business, Supply Chain, Logistics, or a related field strongly desired
• Minimum of 1 year of relevant experience in supply chain, logistics, import, export, or a related field
• High level of accuracy and strong attention to detail
• Ability to multitask, prioritize, and adapt in a dynamic, fast-changing environment

Preferred

• Demonstrated ability to collaborate with others and work cross-functionally
• Strong organizational and time management skills
• Strong oral and written communication skills
• Demonstrated track record of identifying problems and developing solutions
• Intermediate to advanced Excel skills
• Experience with ERP systems, specifically Microsoft D365

SALARY RANGE

Roland Foods hires exceptional people to perform a wide variety of functions that contribute to the success of the Company. One of the ways Roland Foods does that is through a competitive compensation package. The base salary for this role will be $60,000 - $75,000.

Based on your qualifications, previous experience, and transferrable skills, the Company will determine at its sole discretion the salary offered.

Founded by immigrants, Roland Foods knows that diversity is the spice of life. We believe in the power of food to open minds, spark adventure, and bring diverse people together. All are welcome at our table! We know the transformative value of food in individual lives and communities. Because of this, we insist on obtaining the highest-quality ingredients and talent!

Roland Foods is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Roland Foods considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Roland Foods is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at View email address on aiapply.co.

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