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Compliance Officer

Apollo ITS

Doral, FL
Title: Compliance Officer

Location: Doral, FL & Tallahassee, FL

Duration: 3+ Months

Job Description:
  • Contact constituents/complainants to discuss the details of the complaints that are filed.
  • Read state statute and compare with complaints to analyze the issue.
  • Communicating with the public, so good customer service skills are a must
  • Advise complainant of the Division's jurisdiction and that the case is being closed and for what reason. Provide any resources or referrals, as appropriate.
  • Send a written correspondence to the complainant once approved by the supervisor.
  • Close the case out by adding the appropriate codes/activities/statues in Versa.
  • Document the actions in the OnBase system.
Required Skills:
  • Communicate verbally and in writing appropriately
    Read and interrupt Florida statutes
  • Previous experience working with the public in a professional work environment
  • Exceptional organizational skills
  • Commit to the project time line
Skills:
  • Ability to speak and understand English
  • High school diploma
  • Excellent written and oral communication with the public
  • Ability to read and interrupt Florida State Statues
  • Experience working with the public in a professional work environment
  • Experience working with the public and analyzing complaints
  • Experience using Versa
  • Experience using OnBase system
Bachelor's Degree
Apply
Vacancy posted 3 days ago
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