Relationship Banker

Overview Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving. Responsibilities The Relationship Banker develops and cultivates long‑term client relationships by providing insight, advice, and personalized financial solutions. Responsibilities include retaining and deepening existing client relationships through cross‑selling, establishing new banking relationships, referring clients to product partners (e.g., Mortgage, Investments, Small Business, Treasury Management, Merchant Services, Private Banking, Wealth Management, Commercial), educating clients on digital solutions, providing account servicing and maintenance, effectively resolving client servicing issues, and processing. Relationship Bankers are active in community outreach and service with community organizations. Salary Range The salary range for this position is $17.00/hr. - $29.75/hr.. The base salary reflected for this role applies across the United States. Actual offers may vary based on responsibilities, experience, education, and geographic location. Key Accountabilities Consult with clients/prospective clients over the lifecycle of the relationship to uncover needs, educate, and advise on product and service alternatives that align with the client’s financial objectives. Cross‑sell products and services and refer to business partners to meet client needs. Maintain contact with the client base through periodic proactive touch points (on‑boarding, service follow‑up, etc.). Achieve Sales and Service Targets Market a full range of consumer and small business banking services to existing and prospective clients through proactive techniques such as lobby engagement, outbound telephone calls, marketing campaigns, or in‑house events; may occasionally participate in outside sales calls. Maintain well‑developed knowledge of all products and services and effectively apply that knowledge to fulfill client needs. Proactively seek coaching to develop service and sales skills; share knowledge and best practices to enhance the team’s performance. Operations Oversight Resolve moderate to complex customer maintenance and/or client service problems using available resources and collaboration with internal departments such as Loan Operations, Deposit Operations, Internal Bank Support, Reconcilement, and Risk Management. Maintain and demonstrate in‑depth knowledge of banking channels and educate clients on emerging technology and digital solutions, including mobile, online, and ATM offerings. Execute all sales, service, and banking transactions accurately and in compliance with bank policies, procedures, and regulatory requirements. Follow all fraud prevention procedures and attend training to stay current on evolving fraud tactics. Key Competencies for Position Culture Leadership Communication – apply active listening skills and skillful use of questions to understand the client’s situation, needs, and desired outcomes; adapt communication style to accommodate individual preferences. Collaboration – seek, develop, and maintain trusted relationships with others to achieve business goals; share knowledge, information, ideas, and suggestions to accomplish mutual objectives. Execution Leadership Drive and Execution – committed to achieving established goals, overcoming obstacles, and continuously learning; focus on strategies to succeed, adjust effort, and collaborate with others to achieve results; consistently meet performance targets. Problem Resolution/Decision‑Making – with minimal oversight, identify root causes, incorporate input from multiple sources, and make sound decisions based on available information and judgment. Client Leadership Client Leadership – put the client at the forefront of everything; continually seek first‑hand client information and perspective to shape behavior and actions; consider client impact when making decisions. Key Measures of Success / Key Deliverables Execute strategies to improve client retention, including cross‑selling, proactive outreach, effective resolution of servicing issues, and client feedback monitoring. Contribute to the banking center’s financial success by achieving targets for loan production, new account production, line of business referrals, and digital banking enrollment. Acquire new community bank relationships through a strong referral network and outreach efforts. Position Levels There are two levels of Relationship Banker, based on banking experience. Bankers must complete required training programs, licensing or specialized training, and demonstrate acceptable performance to be considered for advancement. Licenses must be maintained in good standing. Positions may be based at a specific banking center or serve multiple centers in a defined market. Relationship Banker Demonstrate ability to handle all transactions, servicing needs, and inquiries after completing required training. Achieve account opening, partner referral, lending, and credit card goals, and complete quality Client Financial Profiles. Relationship BankerII Experienced bankers who have completed all new‑hire training and the Relationship Banker Learning Path within defined timeframes, or who have comparable experience at another institution, including NMLS registration. Demonstrate consultative sales skills and strong service levels to deepen client relationships. Consistently meet or exceed account opening, lending, credit card, partner referral, and quality Client Financial Profile goals. May manage an assigned client portfolio to handle all consumer banking relationship needs. Encouraged to participate in community service through nonprofit volunteer, business networking groups, or similar organizations. Complete the Relationship Banker Development Program to demonstrate advanced proficiency. Qualifications and Education Requirements High school diploma or GED equivalent. Minimum one year of relationship‑based client consultation and/or consultative sales experience. Minimum one year of banking experience, including deposit/transaction processing, account servicing, new account opening, and consumer lending. Currently registered with the National Mortgage Licensing System and Registry (NMLS) or previously registered and eligible to re‑register immediately. Equal Employment Opportunity Old National is proud to be an equal‑opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures, and thinking styles. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with a disability, sexual orientation, gender identity, or any other characteristic protected by law. #J-18808-Ljbffr