Operations Leader

Operations Leader Fort Sill, Lawton, OK, US Salary Range: $22.00 To $24.00 Hourly Job Descriptions: Summary of Job Scope and Expectations: The Operation Leader (OL) is responsible for the successful day-to-day performance of the store under the guidance of the Restaurant Leader (RL), with accountability for: Ensuring Workability, Intensity & Integrity Training store Associates on FOH and BOH duties and on food and work safety Delivering exceptional Guest experience Achieving store financial targets Performing FOH and BOH duties as required Performing all RL responsibilities in the absence of the RL, the OL assists the RL in the successful operation of a single store in fulfillment of the Focus's vision. The essential functions in this job description are not all inclusive of this job’s duties and responsibilities. Reliable and dependable attendance is required. Job Requirements: People Culture: Lives and cultivates Focus's Mission, Culture, and Values to ensure Focus's vision is alive and in action. Recruitment: Assists RL with recruiting store Associates to ensure store is well staffed. Training: Trains store Associates on company policies and procedures and on Operations standards, including FOH and BOH duties. May develop Associates to higher levels for future career progression and identify own successor. Operations: Upholds high Operations Standards and being the Best. Under the guidance of the RL, oversees the day-to-day performance of FOH and BOH Associates. Assigns responsibilities to store Associates to ensure a smooth operation. Controls food waste by having smaller batches of food cooked during slow periods and closing time. In the absence of the RL, performs all RL responsibilities. Associate Relations/Work Safety: Promotes a safe and empowering environment for Team Focus to listen, appreciate and challenge each other. Proposes ways to improve processes and brings Associate relations and work and food safety issues to the attention of the RL. In the absence of the RL, handles disciplinary actions and performance management. Guest Exceptional Guest Experience: Builds emotional connection with Guests through Food, Service & Ambiance. Assists RL in delivering an exceptional Guest experience at the store, performing both Front and Back of House duties as needed. Continuously strives to enhance the Guest experience in terms of food quality, Guest experience, and ambience. Maintains a clean, safe, and sanitary store environment in compliance with Operations standards. Handles Guest complaints. Brings food safety issues to the attention of the RL. Brand Awareness: Assists RL in executing national and local marketing initiatives to enhance brand awareness. Ensures effective implementation of new products according to company standards. Monitors food quality for recipe compliance and ensures dishes meet standards. Financial Results: Shares responsibility with RL for achieving store financial results. Ensures cash handling procedures are followed and labor and food costs are within budget. Administration: Assists RL in completion of financial and inventory reports and other administrative duties as requested. Performs cash register opening and closing procedures. Education and Experience: High school diploma required; Associate’s degree preferred Minimum one to two years of Operations experience Must pass Cooking Test annually Must be flexible to move to a store within a radius of 50 miles from home and to work flexible schedule, including weekends Food Safety: Serve Safe certified Knowledge, Skills and Abilities: Embody Focus’s Mission, Values, Culture, and Environment Basic understanding of all Operations practices and concepts, including store opening and closing Knowledge of cash handling policy and procedures Knowledge of steam table operations, serving protocols, and menu Ability to consistently apply Focus Group cash handling policy and procedures Ability to perform all FOH duties Ability to learn basic cooking (chow mein and rice) Understanding of work and food safety and application of the work and food safety checklists Understanding of proper procedures for handling cleaning chemicals Be a Team Builder by being a Trusted Leader Be a champion in Community Outreach Ability to embrace change and continuous learning Core People Development Competencies indicated in bold: Developing Direct Reports and Others Motivating and Inspiring Others Caring about Direct Reports and Others Hiring and Staffing Success Measures: Contribute to building and sustaining the Focus Mission and Culture Contribute to meeting store revenue and profitability goals Help meet store staffing requirements and manage turnover of store Associates by assisting with recruitment and successfully providing day-to-day supervision Assist RL in delivering exceptional Guest experience as reflected in Guest surveys and other input Assist RL in successful implementation of local and national marketing initiatives Consistently earn positive feedback from store Associates, Guests, and Operations Leader Career Progressions: The following job titles or job categories are examples of potential career opportunities and are not intended as a guarantee of promotion. These career paths can change at any time. RLIT/RL Store Conditions: Counter areas often hot with steam from induction table Hot kitchens with high noise levels Limited workspace depending on location Physical Requirements: Remains standing for long periods of time Reaches across counter tops measured at 36 inches Occasionally reaches high storage shelving with use of step ladder Cross training may include use of Chinese cook knife, wok, and other restaurant equipment Works efficiently in a fast-paced environment with hot and cold foods #J-18808-Ljbffr