Hourly Floor Service & Guest Relations Manager

Required Years of Experience 1 years Job Details Job Title: Hourly Floor Service & Guest Relations Manager Location: Palma Restaurant - West Village, NYC Employment Type: Part Time (Hourly) About Us Palma is a cherished, family-owned Italian restaurant in the heart of the West Village, known for heartfelt hospitality, timeless cuisine, and an intimate, welcoming environment. We are seeking a dedicated, service-focused Hourly Floor Service & Guest Relations Manager to co-lead service alongside another manager and ensure a warm, seamless experience for every guest. Position Overview This is a hands-on, floor-based role ideal for someone passionate about hospitality, guest connection, and team leadership. You will work closely with another manager to run daily service, resolve floor issues in real time, and uphold Palma's standard of care in every guest interaction. Responsibilities Lead floor service alongside another manager during shifts, ensuring smooth operations and timely guest flow Oversee and support FOH staff throughout service, providing clear direction and mentorship Act as the primary point of contact for all guest relations during service, managing special requests, complaints, and recovery with professionalism and warmth Uphold and reinforce Palma's service standards and core values Manage nightly floor logistics, including seating flow, table turns, and pacing in collaboration with the kitchen and host team Maintain a calm, composed presence on the floor and serve as a go-to problem solver Collaborate with the management team to share feedback and improve service operations Ensure health, safety, and compliance standards are met during every shift Qualifications Proven ability to lead a team and handle guest issues with care, confidence, and professionalism Excellent communication, multitasking, and problem-solving skills Warm, approachable demeanor with a strong sense of accountability Familiarity with systems such as Resy and Salido is a plus Must be available to work evenings, weekends, and holidays What We Offer Competitive hourly pay Supportive, tight-knit team environment Opportunity to grow within a respected, family-owned hospitality group Meals during shift Equal Opportunity Employer Palma is an Equal Opportunity Employer and welcomes applicants from all backgrounds. We do not discriminate based on race, gender, age, sexual orientation, religion, or any protected status. Compensation Details Compensation: Hourly ($27.00 - $32.00) Health Insurance Dental Insurance Vision Insurance Paid Time Off Commuter Benefits Potential Bonuses Dining Discounts Required Skills Attention to Detail Team Leadership Event Coordination Guest Service Orientation Problem Solving Mentorship Customer Service Orientation Operational Management Time Management Logistical Coordination Adaptability Stress Management Conflict Resolution Feedback Sharing Interpersonal Skills Service Improvement Strategic Planning Training and Development Compliance Awareness Multitasking Decision Making Crisis Management Collaboration Cultural Sensitivity #J-18808-Ljbffr Palma NYC