Clinical Patient Liaison - Ortho

Job Overview Employment Status: Full time Shift: Day (United States of America) Facility: 2331 Franklin Rd - Roanoke Requisition Number: R161390 Clinical Patient Liaison - Ortho (Open) How You’ll Help Transform Healthcare The Clinical Patient Liaison facilitates a positive experience for patients and families by serving as a liaison with staff to foster open communication and a positive relationship between patients and their families. Emphasizes and promotes a professional atmosphere on unit along with excellence in patient care. Abates potential problem situations. Performs additional functions related to operations to meet specific needs of the department. Serves as a resource person for patient, utilizing effective communication, courtesy, confidentiality and professionalism in all interactions. As part of the health care team, performs basic clerical and technical clinical services relating to the care, cleanliness, safety and comfort for patients of all ages. Provides quality service through a team oriented, collaborative approach to patient care. The Clinical Patient Liaison Supports unit scheduling, supply management, and equipment processing. Maintains cleanliness and regulatory compliance in patient and staff areas. Schedules appointment. Welcomes and assists patients and visitors, supports registration. Responds to patient/family concerns and crisis situations with empathy and professionalism. Advocates for patient rights and assist with educational initiatives. Answer phones and provide general administrative support. Participates in audits, chart reviews, and performance improvement activities. Demonstrate knowledge of patient care across the lifespan and adhere to safety protocols. Responsibilities Facilitates a positive experience for patients and families. Acts as liaison between staff and patients/families to foster open communication. Promotes professional atmosphere and excellence in patient care on the unit. Abates potential problem situations and manages crisis with empathy and professionalism. Performs basic clerical and technical clinical services related to care, cleanliness, safety and comfort for patients of all ages. Supports unit scheduling, supply management, and equipment processing. Maintains cleanliness and regulatory compliance in patient and staff areas. Schedules appointments and welcomes/assists patients and visitors, supporting registration. Answers phones and provides general administrative support. Participates in audits, chart reviews, and performance improvement activities. Demonstrates knowledge of patient care across the lifespan and adheres to safety protocols. Qualifications Education: High School diploma or equivalent. Experience: 2 years customer service industry experience with demonstrated excellent interpersonal skills. Life Support: Must successfully complete AHA BLS-HCP within 6 months of hire. Must be customer driven, have strong grammar, spelling and punctuation skills, knowledge of medical terminology, office procedure and equipment, proficiency in computer data entry/keyboarding, ability to use electronic medical records and good organizational, communication, teamwork and interpersonal skills. Compensation Range: $15.00 - $21.07 per hour. Employee pay is based on a variety of factors, including qualifications, credentials, education, and prior work experience. The compensation range does not include benefits or pension plan. Benefits Comprehensive Medical, Dental & Vision Benefits Employer Funded Pension Plan, vested after five years (Voluntary 403B) Paid Time Off (accrued from day one) Onsite fitness studios and discounts to our Carilion Wellness centers Access to our health and wellness app, Personify Health Discounts on childcare Continued education and training Health and wellness resources Recruiter Emily Allen, View email address on click.appcast.io. For more information, contact the HR Service Center at View phone number on click.appcast.io. Equal Opportunity Employer Carilion Clinic is an Equal Opportunity Employer: We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status. Carilion is a Drug- Free Workplace. For more information or for individuals with disabilities needing special assistance with our online application process contact Carilion HR Service Center at View phone number on click.appcast.io, 8:00 a.m. to 4:30 p.m., Monday through Friday. For more information on E-Verify: #J-18808-Ljbffr CP01 Carilion Medical Center