Call Center Representative (2nd Shift) - Richmond, Virginia

Job Description

Job Description

Celerion is committed to swift, exceptional clinical research through translational medicine.  Every day, we use our experience, agility, and innovative research strategies to help get drugs to market faster.  

Celerion is currently seeking a  Call Center Representative to join our Richmond, Virginia team! Do you enjoy providing excellent customer service? If so, we may have the position for you!

We have a Part-time benefitted position available that will work 30-35 hours per week.

In this role, you will answer inbound calls and make outbound calls to/from the public interested in information regarding tobacco study participation. Other duties include collecting and entering participant information into our computer database system, promoting additional study participation and referrals from current study participants, and making reminder call-outs to study participants that are registered for screenings.

Available Schedule:

This position will be scheduled Monday-Friday between the hours of 9:30 am - 6:00 pm or 11:30 am - 8:00 pm.

• High School diploma or equivalent required
• Must demonstrate excellent communication skills
• Must demonstrate commitment to providing outstanding customer service
• Able to sort information and interpret written and verbal instructions
• Accuracy and attention to detail
• Previous Call Center experience preferred
• Data entry experience preferred
• One year sales, telemarketing, promotional, public relations or related experience preferred
• Ability to work in required work environment, including but not limited to exposure to second hand smoke from combustible cigarettes and vapors from electronic cigarettes on a daily basis
• According to the Code of Virginia 18.2-371.2B, employees must be 21 years of age to work around tobacco products.

Celerion Values:       Integrity   Trust   Teamwork   Respect

Celerion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, genetic information, marital status, qualified protected veteran status, or disability.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.