Student Accounts Representative

Student Accounts Representative – University of Jamestown Position Title : Student Accounts Representative Location : Jamestown, North Dakota Employment Type : Full-time, 12-month hourly staff position, 40 weekly hours Application Deadline : Open until filled We are seeking a full-time Student Accounts Representative to join our team! The Student Accounts Representative serves students, staff, parents and community members through the Business office, working on a broad array of student service issues, including student accounts, financial aid, veterans’ benefits, orientation, admissions and registration. The Student Accounts Representative is responsible for the posting of records, billing of student accounts, assessing tuition and fees, receipting monies on student accounts, processing of student billings, collection accounts, and all other clerical duties assigned. About the University of Jamestown Established in 1883, the University of Jamestown is a private, Christian liberal arts university with its roots based in Jamestown, North Dakota. Committed to the “Jamestown Journey to Success,” we integrate liberal arts with professional preparation, fostering academic excellence and a supportive, family‑like community. Key Responsibilities Conduct assessment of student needs and proactively engage students in financial planning related to their college experience; facilitate the set‑up of payment plans for current student accounts; refer students to appropriate college resources. Responsible for the student accounts receivable program, including billing, payment plans, account reconciliations, payment administration, collection procedures, write‑offs, bad debt, resolving discrepancies, and communication. Analyze student accounts for accuracy, resolve discrepancies in a timely manner and ensure the proper posting of all charges and payments. Maintain and update billing tables in the university’s financial system to assure all revenues are reflected appropriately in the general ledger. Coordinate the accurate preparation and completion of state and federal tax forms and reports, including, but not limited to, forms 1098‑T. Prepare, evaluate, and process student account refunds in accordance with TitleIV regulations, federal and state law, and university policy. Manage third‑party billings for payment by government entities, employers, and other outside organizations. Utilize discretion in the enforcement and application of university policies, including holds, collections placements, late fees, policy exceptions, drops, withdrawals, and appeals. Manage payments and reconcile collections accounts; maintain knowledge of legal collection guidelines and student privacy act. Transfer of In‑House collections to Collection Company as needed. Collaborate with enrollment management, financial aid, registrar’s office, housing, student affairs, academic affairs, finance, and other internal departments to ensure student account accuracy and proper flow of information. Ensure compliance with all federal, state, local, and institutional laws, policies, and procedures. Consistently deliver service in a professional, efficient, and friendly manner; communicate effectively to students, parents, faculty, staff, partners, and other stakeholders via various communication methods. Perform other related duties as assigned. Skills Strong attention to detail and organizational skills. Good organizational skills, ability to work independently, ability to work under pressure, and ability to handle confidential matters with discretion. Reliable attendance and punctuality. Positive attitude and professional demeanor. Working Conditions Ability to sit for a prolonged period as 75%+ of time is computer‑based work. Other duties as assigned. Qualifications A high school diploma is required; a Bachelor’s /Associate Degree/Technical certificate or equivalent is preferred. At least two years’ experience in general office/clerical, accounting and customer service. Must pass a criminal background check. What We Offer This is a great opportunity to work in a supportive environment where you can help students achieve their educational goals while gaining experience in financial aid administration. Competitive salary and benefits package. Opportunities for professional development and growth. A collaborative and inclusive work environment. Application Process Interested candidates should submit a cover letter, resume, and contact information for three professional references by clicking the following link. Equal Opportunity Employer The University of Jamestown is an AA/EO employer. We encourage applications from individuals of all backgrounds. #J-18808-Ljbffr