Director, Internal Change Management

Job Description

The Federal Consulting team seeks a Director of Internal Change Management to own the adoption of tools, processes, and new ways of working across the Oracle Health Transformation Office. This is a hands-on adoption leadership role where adoption is treated as a success criterion, not an afterthought. The Director ensures teams actually adopt the APEX application, AI-enabled delivery tools, onsite tools, governance expectations, and process changes required to realize value.

This role owns the adoption strategy and programs for new processes, defining change impacts by stakeholder group, identifying adoption risks, and building the training, enablement, and quick-reference support that turn new tools into everyday practice. By defining and tracking adoption KPIs and listening to employee sentiment, this role reinforces the why behind transformation, reduces resistance, and translates user pain points into enhancements and process improvements.

Are you experienced in driving real adoption of new tools and ways of working, not just rolling them out? Can you define change impacts, anticipate resistance, and build the enablement that makes adoption stick? Do you thrive on turning user feedback and sentiment into measurable improvement? If so, this role may be an excellent opportunity.

Join us as we advance how health happens through technologies that support patients, clinicians, innovation, and improved outcomes. Our mission is to build a human-centric healthcare experience powered by unified global data. We are seeking individuals who share our commitment to improving health equity and delivering quality care across the globe.

Job Responsibilities Include

• Own the adoption strategy and programs for AI tools, onsite tools, and new processes.

• Define change impacts by stakeholder group and identify adoption risks.

• Define adoption criteria included in executive dashboard reviews.

• Monitor change saturation and identify teams overloaded by competing initiatives.

• Define adoption KPIs, including tool usage, data completeness, workflow compliance, training completion, and leadership engagement.

• Gather user feedback and translate pain points into enhancements or process improvements.

• Own the employee sentiment listening strategy for transformation impacts, including pulse survey input, themes, and action planning with leaders.

• Reinforce the why behind transformation initiatives and reduce resistance.

Basic Qualifications

• At least 10 years of total combined related work experience and completed higher education, including experience in organizational change management, adoption, training and enablement, or transformation.

• Proven track record owning adoption strategy and programs that move teams to actually use new tools, processes, and ways of working.

• Experience defining change impacts by stakeholder group, identifying adoption risks, and building mitigation and enablement plans.

• Demonstrated ability to define and track adoption KPIs such as tool usage, workflow compliance, training completion, and leadership engagement.

• Experience building training, enablement, and quick-reference materials for operational and field audiences.

• Experience running employee sentiment listening, including pulse surveys, theme analysis, and action planning with leaders.

• Ability to gather user feedback and translate pain points into enhancements or process improvements.

• Ability to obtain Federal security clearance (Public Trust) necessary for this role, which requires being a US citizen and residing in the US.

• High attention to detail, precision, and an unwavering commitment to adoption outcomes and measurable impact.

Preferred Qualifications

• Prior experience in Oracle Health, healthcare IT, Federal Consulting, or federal healthcare delivery environments.

• Experience supporting adoption for VA or other federal deployment programs.

• Experience driving adoption of AI-enabled or automation tools and embedding them into operational cadence.

• Familiarity with executive dashboard adoption criteria and governance expectations.

• Prosci, Certified Change Management Professional (CCMP), or related change management certification.

• Ability to inspire cross-functional teams, uphold adoption standards, and mentor junior team members.

Travel requirement: 20%

Responsibilities

• Own the adoption strategy and programs for AI tools, onsite tools, and new processes.

• Define change impacts by stakeholder group and identify adoption risks.

• Define adoption criteria included in executive dashboard reviews.

• Monitor change saturation and identify teams overloaded by competing initiatives.

• Define adoption KPIs, including tool usage, data completeness, workflow compliance, training completion, and leadership engagement.

• Gather user feedback and translate pain points into enhancements or process improvements.

• Own the employee sentiment listening strategy for transformation impacts, including pulse survey input, themes, and action planning with leaders.

• Reinforce the why behind transformation initiatives and reduce resistance.

Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from: $91,400 to $187,000 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

1. Medical, dental, and vision insurance, including expert medical opinion

2. Short term disability and long term disability

3. Life insurance and AD&D

4. Supplemental life insurance (Employee/Spouse/Child)

5. Health care and dependent care Flexible Spending Accounts

6. Pre-tax commuter and parking benefits

7. 401(k) Savings and Investment Plan with company match

8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

9. 11 paid holidays

10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

11. Paid parental leave

12. Adoption assistance

13. Employee Stock Purchase Plan

14. Financial planning and group legal

15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC4

About Us

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