Community Partnership Manager

Community Partnership Manager

The Community Partnership Manager (CPM) is responsible for driving partnership development, service coordination, and compliance reporting for Permanent Supportive Housing (PSH) projects. This role ensures timely, accurate, and actionable reporting aligned with departmental goals, supports accountability, and fosters data-driven decision-making across sites. The CPM coordinates wrap-around service plans, documents service provider interactions, hosts resident meetings, and supports the implementation of internal and external reporting systems.

This role is a hybrid, regional role responsible for Northwest Cook County — a region spanning approximately 200 miles. The role will require multiple days on the road, significant travel time, and a strong onsite presence.

Duties & Responsibilities:

• Reporting & Accountability
• Oversee the implementation of service plans and ensure documentation is accurate and timely.
• Collect data and measure impact to support service compliance requirements at assigned properties
• Analyze compliance and service quality, identify gaps in services, escalate partner issues, and track HMIS quality.
• Maintain internal reporting databases and monitor due dates/submissions.
• Partnership Development
• Engage with Continuums of Care (CoC), service providers, community groups, and stakeholders.
• Secure MOUs or commitment letters to support service compliance requirements at assigned properties
• Monitor local/state policy shifts impacting PSH projects.
• Resident Programming & Community Building
• Create onsite programming schedules, amenities, and weekly recreational or community-building activities.
• Identify additional partners and opportunities to enhance resident support.
• Team Leadership & Staff Development
• Provide direct supervision and support to Tenant Support Managers, ensuring effective service delivery and adherence to organizational standards.
• Provide support to Tenant Support Managers, Property Management, Service Providers and other Partners to ensure coordinated resident support.

Knowledge, Skills & Abilities:

• Strong leadership and interpersonal skills with a high degree of initiative.
• Excellent communication and stakeholder management abilities.
• Strong communication skills, both oral and written, with proven problem-solving abilities.
• Excellent organizational and analytical skills.
• Strong analytical and reporting skills, with proficiency in Microsoft 365 Suite.
• Familiarity with compliance reporting, HMIS, and PSH service models.
• Ability to work in a fast-paced, flexible environment.
• Demonstrated safe driving practices and ability to follow directions.

Education & Experience :

• High School Diploma or GED required. Bachelor's degree in a related field preferred.
• Minimum of 3 years experience in service planning and delivery for marginalized communities.
• Must have a valid driver's license, clean driving record, and ability to travel between work locations.

Physical Demands:

• Mobility within the buildings and about the property including climbing stairs, navigating uneven terrain, and inspecting various areas.
• Sit for extended periods while using a computer, phone, or other office equipment.
• Occasional lifting and carrying of objects up to 20 pounds.
• Ability to travel between work locations and attend meetings as needed.

Other Duties: This job description does not encompass all responsibilities and activities of the position. Management may add or change duties as needed.

EEO Statement: UPHoldings is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other legally protected status. We comply with all applicable federal, state, and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including hiring, promotion, termination, compensation, and training.