Service Advisor, Retail

Service Advisor

Locally owned and operated, Zolman Tire, Inc. has serviced the automotive, light truck and commercial repair, tire, and wheel needs of customers throughout the Mishawaka, IN area since 1978. Over the years we have expanded into nine retail locations in Mishawaka, IN, Granger, IN, South Bend, IN, Niles, MI, Portage, MI, and Kalamazoo, MI and five commercial fleet locations in Mishawaka, IN, South Bend, IN, Galesburg, MI, Benton Harbor, MI, and Jackson, MI.

We are seeking qualified sales professionals for our South Bend, Mishawaka, Granger and Niles locations who value safety and teamwork. Advisors will be responsible for recommending and documenting service, maintenance, and repair service for our customers. This position will ensure high levels of customer satisfaction and integrity while maximizing store sales and profitability. Hours requirements are 8a-5p M-F, and some Saturdays 8a-12p, with willingness to work overtime as needed. If you are enthusiastic about the automotive tire and repair industry, are reliable, and have a positive attitude please apply!

We offer a full benefit package including; weekly pay, employee discounts, medical, dental, vision, 401K/Match, group life insurance, company paid short term disability and life insurance, paid holidays off, paid time off, free and confidential employee assistance program, paid training, employee uniforms, TIA training opportunities, company picnics/events, branded attire, opportunity for growth, and more!

Essential Functions

• Greet customers and assess customer needs
• Explain and obtain approval from customers for unexpected repairs
• Answer telephones using Best-One phone standards
• Operate point of sale system to create work orders and invoice customers in a timely and efficient manner
• Operate the company's flat-rate computer system
• Compute sales prices, total purchases, and process payments
• Maintain knowledge of current promotions, policies regarding payment, exchanges, and returns, and security practices
• Open and close cash registers, including counting money, balancing drawers, and making deposits
• Generate computer invoices
• Inventory materials and supplies
• Arrange and display merchandise to promote sales
• Inspect, clean, and monitor work areas, examine tools and equipment, and provide safety training to prevent, detect, and correct unsafe conditions or safety violations
• Assist in maintaining grounds/store/customer area cleanliness
• Perform other duties as assigned

Zolman Tire, Inc. provides equal employment opportunity to all employees and applicants, without regard to race, color, religion, sex, age, national origin, citizenship status, disability, veteran status, genetic information, or any other legally protected category

Industry specific and Covid-19 PPE are available to all floor and production staff. We promote a safe work environment and follow all protocols to insure a positive, productive and healthy work experience.

Requirements

Position Qualifications:

• Accountability Ability to accept responsibility and account for his/her actions
• Analytical Skills Ability to use thinking and reasoning to solve a problem
• Communication, Oral Ability to communicate effectively with others using the spoken word
• Communication, Written Ability to communicate in writing clearly and concisely
• Customer-Oriented Ability to take care of the customers' needs while following company procedures
• Friendly Ability to exhibit a cheerful demeanor to others
• Honesty / Integrity Ability to be truthful and be seen as credible in the workplace
• Motivation Ability to inspire oneself and others to reach a goal and/or perform to the best of their ability
• Problem-Solving Ability to find a solution for or to deal proactively with work-related problems
• Resource Management (People & Equipment) Ability to obtain and appropriate the proper usage of equipment, facilities, materials, and personnel
• Safety Awareness Ability to identify and correct conditions that affect employee safety
• Team Builder Ability to convince a group of people to work toward a goal
• Working under Pressure Ability to complete assigned tasks under stressful situations

Exhibit our Vision, Mission and Core Values:

Vision: The leading and most trusted provider of tires and services in all our geographic markets.

Mission: Creating raving fans

Core Values:

• Live with integrity, character & passion
• Commit to the pursuit of perfection
• Possess a servant's attitude
• Accept the urgency of accountability and the necessity of change

Physical Demands / Work Environment:

Lifting passenger & light truck tires or parts (40+ lbs)

Standing and sitting for extended periods of time.

Read ticket and perform work listed; write confirmations and recommendations

Environment: Occasional exposure environment that is not climate controlled. Temperatures range from extremely hot to extremely cold, depending on the season.

Vision (Near, Distance, Color, Peripheral, Depth Perception, Computer work)

Sense of sound (Ringing telephones, alarms, horns and motorized equipment)

PPE: Ability to wear Personal Protective Equipment (PPE) (Safety Glasses, gloves, footwear)

Skills & Abilities:

Education: High school graduate or general education degree (GED)

Experience: 2-4 years of sales experience in automotive repair industry preferred

Management experience required

Certifications / Licenses: Valid driver's license; driving record must meet company's insurance requirements

Computer: Ability to learn and operate point of sale system to create work orders and invoice customers in a timely and efficient manner