automotive service advisor

Precision Transmission

South Bend, IN

Job Description
Job Description
Responsibilities
Greet customers and listen attentively to their vehicle concerns
Create accurate repair orders and document customer requests
Communicate with technicians regarding diagnostics and repair needs
Build and present repair estimates for customer approval
Keep customers informed throughout the repair process
Recommend needed maintenance and additional services
Schedule appointments and manage daily workflow
Maintain accurate customer and vehicle records
Handle incoming calls, follow-ups, and general customer inquiries
Deliver a professional, high-quality experience at every touchpoint
What We Are Looking For
Strong communication and customer service skills
Ability to explain automotive issues clearly and in straightforward terms
Organized, detail-oriented, and able to multitask in a fast-paced environment
Basic automotive knowledge, or a genuine willingness to learn quickly
Positive attitude and a team-first mindset
Comfortable recommending and presenting needed services to customers
Qualifications
Previous service advisor or service writer experience preferred
Automotive repair knowledge strongly preferred
High school diploma or equivalent required
Software Experience (a Plus)
Experience with any of the following is an advantage:
Mitchell1
TechMetric
ProDemand
Identifix
Pay and Benefits
Position type: Full-Time, Monday through Friday, 7:30 AM to 5:00 PM
Competitive pay — hourly base plus performance-based bonuses
Employee discounts on repairs
Ongoing training and development
Why This Role Matters
You are the first and last point of contact for our customers. The right person in this role builds long-term customer relationships, keeps the shop running efficiently, and plays a direct part in the success of the business. At Precision Transmission, we have been serving the South Bend community since 1978 — and we take that reputation seriously.
How to Apply
Apply in person or send your resume to:
Precision Transmission 902 S. Michigan St, South Bend, IN 46601
View email address on us.fitly.work

Apply

Vacancy posted more than 2 months ago

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