Claims Analyst

Claims AnalystMSC USA - CharlestonJob Summary/ Key Responsibilities:The Cargo Claims Analyst role is part of the Claims Department within the Legal Division and is responsible for processing marine cargo claims. The position manages a portfolio of cargo claims for assigned U.S. ports, overseeing the full claims lifecycle from receipt through resolution. This includes conducting detailed investigations, evaluating liability and damages, and ensuring timely and compliant claim handling.The role operates with a high degree of independence while requiring close collaboration with internal departments and external stakeholders, including customers and vendors in the United States and abroad, to support accurate, efficient, and legally compliant claims resolution.Key Responsibilities and Duties:Manage and independently oversee a caseload of marine cargo claims for assigned ports.Closely track cargo claims files throughout their development and provide status updates as required.Conduct thorough claim investigations, including review of policies, liability assessment, damage evaluation, and compliance with applicable laws and regulations.Maintain detailed, accurate, and well-organized claim records to ensure the most current information is readily available for internal review.Monitor claims files for unusual circumstances or risk factors requiring escalation within the company.Track, enforce, and issue notices for strict contractual and legal deadlines.Engage and communicate effectively with customers, vendors, colleagues, and counterparties both domestically and internationally to maintain consistent information flow.Pursue collections and recovery efforts against third parties when applicable.Analyze complex fact patterns and distill them into clear, concise written summaries.Coordinate with internal departments to ensure adherence to internal procedures, documentation standards, and compliance requirements.Presence required on-site 5 days per weekPerform other duties as assigned.Required Education and Experience:Bachelor's degree or equivalent experience.Experience with work involving maintaining complex records in an organized fashion.Experience with commercial collections preferred.Required Skills and Abilities:Attention to detail: advancedCommunication skills: advancedCustomer orientation: advancedDecision making: intermediateDependability: advancedOrganization skills & time management: advancedProactivity: advancedProblem solving: intermediatePrioritization: advancedTeam player: intermediateEnglish: advancedMS Excel with the ability to learn new software: fundamentalPhysical Demands:Prolonged periods sitting at a desk and working on a computerMust be able to lift up to 15 pounds at a timeMust be able to commute to the designated office locationPresence required on-site 5 days per weekWork Authorization:Authorization to work in the U.S.This role requires working on-site in the office for five days a week, from Monday to Friday. There is no option for fully remote or hybrid work in this role, unless required off-site duties are being performed.What We Offer:Health InsuranceDental & Vision InsuranceLife Insurance: one-time annual salary up to $50,000Long Term Disability InsurancePaid Parental LeaveBusiness Travel InsuranceFlexible Spending Accounts - (Health, Dependent Care, Transit/Parking)Supplemental Life, Accident, Critical Illness and Hospital Indemnity PlansYou will also have access to additional benefits effective day one:Short Term Disability Insurance401K Plan – 3% Safe Harbor Contribution with option for additional 3% employer match.Wellness Program initiatives / Free MSC Partner Subscriptions with CalmPartner Discount Programs with MSC Cruises, Apple, Dell, Nissan, Whirlpool, AT&T, Pets Best and others.About Mediterranean Shipping Company (MSC):Mediterranean Shipping Company (MSC), headquartered in Geneva, Switzerland, is a global leader in transportation and logistics, privately owned and founded in 1970 by Gianluigi Aponte. As one of the world's leading container shipping lines, MSC has 675 offices across 155 countries worldwide, with the MSC Group employing over 200,000 people. The company has evolved from a one vessel operation into a globally respected business with a fleet of 800 vessels that provides timely delivery of goods and services to customers of all industries and sizes. With access to an integrated network of road, rail, air, and sea transport resources which stretches across the globe, the company prides itself on delivering global service with local knowledge. MSC's shipping line sails on 300 trade routes and calls at 520 ports, carrying some 22.5 million TEU (twenty-foot equivalent units) annually.Mediterranean Shipping Company (USA) Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type including but not limited to characteristics protected by federal, state or local laws.If you need a reasonable accommodation for any part of the employment process, please contact us by email at View email address on click.appcast.io and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.