Customer Support Specialist

Customer Support Specialist

Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world. From developing products that run on alternative power to productivity-enhancing precision tech, we are delivering solutions that benefit people – and they are possible thanks to people like you. If the opportunity to build your skills as part of a collaborative, global team excites you, you're in the right place. Grow a Career. Build a Future! Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation can't happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers.

Job Purpose: The Customer Support Specialist plays a critical role in delivering an exceptional end-to-end customer experience for Precision Technology products. This position serves as a central coordinator across operations, supporting customers and internal stakeholders from order placement through delivery and post-sale support. Acting as a key connection point across sales, operations, logistics, and technical teams, this role ensures seamless order execution, proactive communication, and timely issue resolution. This position is based at our office in Sioux Falls, SD, and offers the flexibility of a hybrid work schedule with three (3) days in-office and two (2) days remote/home office each week.

Key Responsibilities

• Customer & Order Support
• Provide end-to-end support for customer orders, from entry through delivery
• Respond to customer inquiries related to lead times, order status, shipping updates, and tracking
• Serve as a primary point of contact for both internal teams and external customers
• Returns & Issue Resolution
• Manage the full administrative return (RMA) process
• Take ownership of customer complaints and drive resolution to completion
• Coordinate cross-functional teams to quickly address and resolve issues
• Sales Operations Support
• Support commercial activities including trade-in programs and promotional initiatives
• Assist with quoting and order coordination with parts and sales teams
• Provide support for customer and dealer portals
• Product & Software Support
• Manage and deliver software licenses, subscriptions, and product unlocks
• Support product lifecycle activities and ensure accurate product availability and transitions
• Process Improvement
• Identify and drive continuous improvement initiatives across order flow, returns, and response times
• Contribute to lean process improvements to enhance efficiency and customer satisfaction
• Track and follow up on claims and operational performance metrics

Experience Required

Bachelor's degree in Business, Supply Chain, Operations, or related field (or equivalent experience) 2+ years of experience in customer support, sales operations, or order management

Pay Transparency

The annual salary for this role is USD $63,750.00 - $97,750.00 plus any applicable bonus (Actual salaries will vary and will be based on various factors, such as skill, experience and qualification for the role.) For roles open across multiple locations, the salary range indicated refers to the primary location. If a different location is considered, the applicable salary range will be communicated to candidates prior to the first interview.

We offer dynamic career opportunities across an international landscape. As an equal opportunity employer, we are committed to delivering value for all our employees and fostering a culture of respect. At CNH, we understand that the best solutions come from the diverse experiences and skills of our people. Here, you will be empowered to grow your career, to follow your passion, and help build a better future. To support our employees, we offer regional comprehensive benefits, including: Flexible work arrangements Savings & Retirement benefits Tuition reimbursement Parental leave Adoption assistance Fertility & Family building support Employee Assistance Programs Charitable contribution matching and Volunteer Time Off.