IT Help Desk Support

About Us OUR COMPANY REVOLVES AROUND MISSION-DRIVEN ENGINEERING At Lucayan Technology Solutions LLC, we strive to solve our customer's hardest problems. Our highly focused customer‑centric approach is crucial to our customer's success and ultimately ours. We aim to be a breath of fresh air—and be the most innovative organization in the Government contracting space. Sounds cliche? No worries the proof is in the pudding. To get there, we need exceptionally talented, bright, and driven people. Join us if you'd like to be a part of our journey. Right here, right now, this is your chance to make history and put a ding in the universe. Job Summary The Systems Help Desk Technician is responsible for providing Tier II technical support to end users within a military medical facility environment. This role involves troubleshooting a wide range of computer, software, printer, web, and mobile device issues through phone, electronic communication, and in‑person support. Primary Duties Diagnose and provide corrective action for IT issues, completing approximately 75 tickets per week. Provide technical support on various computer software, printers, web services, and mobile devices. Identify, research, and resolve technical problems, ensuring timely resolution through the DHA‑approved ticketing system. Document, track, and monitor issues to ensure a timely resolution. Support the installation, maintenance, and security of clinical workstations and PC‑based medical application client software. Perform basic PC hardware troubleshooting and assist with IT/Medical IT Asset Hardware refresh by deploying new computer equipment to staff. Minimum Qualifications CompTIA Security+ certification required. Demonstrated extensive knowledge and technical skills in IT support, preferably within a healthcare or military environment. Ability to lift up to 40 pounds and travel between facilities as needed. Excellent communication skills, both verbal and written in English. National Agency Check with Local Agency Check and Credit Check. Benefits Medical/dental plans w/ FSA & HSA options Vision Plan Short‑Term Disability Insurance Long‑Term Disability Insurance 401k 2 weeks PTO 10 Paid Federal Holidays Workers Compensation Commuter Benefits #J-18808-Ljbffr Lucayan Technology Solutions LLC