Nursing Unit Coordinator: Progressive Critical Care - 12 hrs Weekend Day

Position Summary The Unit Coordinator's role is to maintain a positive work environment while performing customer service, clerical and reception duties that support the workflow of the unit and applying specialized knowledge for effective operation of the unit's functions. Clerical activities include ensuring accurate preparation, processing and standardization of the patient record and utilization of the clinical information system (EPIC), greeting visitors, managing the reception desk, transcribing physician orders, ordering supplies, filing, answering phone calls and patient call bells, performing other clerical duties, and collaborating and coordinating communication within the patient care area. The Unit Coordinator also performs environmental control, revenue reconciliation, inventory management, data entry processing, and troubleshooting issues. Customer service duties include effective communication with patients, significant others, and members of the health care team. Essential Duties and Responsibilities Assembles/maintains patient records, filling data and obtaining reports and data necessary for departmental operations. Greet and assist visitors in a courteous manner. Utilize clinical and patient information systems to support the delivery of patient care. Coordinates department communications; accepts and screens telephone calls appropriately. Assists in orientation of new administrative support staff. Maintains adequate supplies of current forms, unit supplies, and equipment (troubleshoots and maintains office equipment). Assists in scheduling/Shift Wizard System and timecards/payroll Kronos system. Demonstrates professional business etiquette. Relays patient and health care member requests to other members of the unit. Responds to the individual needs of patients/families as appropriate to the age and special characteristics of the patient group served. Monitors, responds, and follows through patient call bell system and patient/family requests. Collaborates with other departments to facilitate admissions, discharges, and transfers. Assists the unit RN coordinator in updating (HEV) Enterprise Visibility for appropriate bed placements of patients. Enters patient charges in Soarian Financials and coordinates with billing for patient billing and charges. Qualifications High School Diploma or G.E.D. – required. Associate's Degree – preferred. 1–3 years healthcare or clerical experience – required. Ability to coordinate and work as a team member with various disciplines and departments. Effective communication skills with internal and/or external customers, initiating follow‑up actions. Flexibility in work practices, procedures, and processes; work efficiently with others to find solutions. Ability to prioritize, work independently, and perform all tasks in a timely manner. Numerical proficiency (calculating figures, dollar totals, conversions, discounts, fractions, decimals, percentages, area, volume). Problem‑solving skills for technical and practical issues in limited‑communication situations. Strong organizational and time‑management skills. Ability to read, understand, and follow oral and written instructions. Familiarity with medical terminology – preferred. Basic word‑processing, computer input and retrieval skills (order entry). Proficiency in Microsoft Office programs. Strong phone etiquette, customer service, and public relations skills. Basic knowledge of office equipment (fax machine, copy machine, scanner). Equivalent combination of relevant education and experience may be substituted as appropriate. Physical Demands Standing – Occasionally Walking – Occasionally Sitting – Constantly Lifting – Constantly Carrying – Rarely Pushing – Rarely Pulling – Rarely Climbing – Rarely Balancing – Rarely Stooping – Rarely Kneeling – Rarely Crouching – Rarely Crawling – Rarely Reaching – Rarely Handling – Rarely Grasping – Occasionally Feeling – Occasionally Talking – Rarely Hearing – Constantly Repetitive Motions – Constantly Eye/Hand/Foot Coordination – Frequently Working Conditions Extreme cold – Rarely Extreme heat – Rarely Humidity – Rarely Wet conditions – Rarely Noise – Occasionally Hazards – Rarely Temperature change – Rarely Atmospheric conditions – Rarely Vibration – Rarely Benefits Excellent health care coverage with no copay at Albany Medical Center providers. A wide array of services and programs to support emotional, physical, and mental wellbeing. Albany Med Health System is an equal opportunity employer. This role may require access to information considered sensitive to Albany Med Health System, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Health System policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification. #J-18808-Ljbffr 100 Albany Med Health System