Sr. Developer, L2 Application Support

Sr. Developer - Enterprise Application - Oracle SReady to turn bold ideas into real-world impact?At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.Job DescriptionInviting applications for the role of Sr. Developer, L2 Application supportThe L2 Application support Analyst will provide advanced functional and technical support for applications supporting Property & Casualty (P&C) insurance operations such as policy administration claims billing underwriting and rating systems. The role involves incident analysis root cause identification issue resolution coordination with L3/engineering teams and ensuring system stability and SLA compliance.Responsibilities:Provide Level 2 support for P&C insurance applications including:Policy AdministrationClaims ManagementBilling & PaymentsUnderwriting & RatingAnalyze troubleshoot and resolve medium to complex production issues escalated from L1 support.Perform root cause analysis (RCA) and document permanent fixes.Support batch jobs integrations and interfaces (inbound/outbound feeds).Monitor application health logs and alerts;proactively identify risks.Manage incidents and service requests through ITSM tools (Service Now JIRA Remedy etc.).Ensure adherence to SLA and compliance requirements.Participate in problem management and continuous improvement initiatives.Support change deployments release validation and postdeployment verification.Coordinate with L3 teams vendors and business users during critical incidents.Understand P&C insurance workflows including:New business renewals endorsementsClaims lifecycleCancellations reinstatementsPremium calculation and billingInterpret business rules related to coverages deductibles limits endorsements and regulatory rules.Support business users by providing timely resolution and clear communication.Create and maintain runbooks SO Ps and knowledge articles.Document known issues workarounds and system behavior.Participate in knowledge transfer sessions with L1 and L3 teams.QualificationsBachelors - Computer Engineering, Bachelors - Computer Science, Bachelors - Information Technology, Masters - Software EngineeringCertificationsOracle Fusion Middleware (FMW) 11g Forms Developer - OracleOracleRequired SkillsAgile Methodology, Automated Testing, Client Relations, Collaboration Tools, Design Thinking, Executive Presence, Inclusion, Oracle, Oracle Application Express (APEX), Oracle Apps Financials, Oracle SCM, Oracle Transactional Business Intelligence (OTBI), PeopleSoft Administration, Personal Effectiveness, R12 -Manufacturing, Siebel CRM Systems, StorytellingLanguageEnglishLanguage Proficiency -Proficient - C2Additional Job Location -Job TypeRegularMaster Skill List -Enterprise Application Oracle SRemote Type -OfficeWork Shift -Day Job (United States of America)The approximate annual base compensation range for this position is:55,000 to 68,500 USD“Los Angeles, California based candidates are not eligible for this role. Chicago area candidates are eligible for this role only.”The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant’s experience, knowledge, skills, and abilities; geographic location; and internal equity.Why join Genpact?Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matterMake an impact – Help global enterprises solve business challenges that matterAccelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay aheadWork with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every dayThrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progressCome join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.Let’s build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. #J-18808-Ljbffr Genpact LLC