L2 Support Technician

L2 Support Technician – Hybrid – Lockport, ILAndromeda is on the hunt for talented self-starters who aren't satisfied until the job is complete.As an L2 Support Technician, you'll be responsible for troubleshooting and resolving the more challenging issues that come through our service department. You'll work directly with clients, collaborate with other technicians, and serve as a technical resource when L1 technicians need help moving an issue forward.We're looking for a jack-of-all-trades technician with strong troubleshooting skills, a love of teamwork, and a thirst for knowledge.About YouYou're an experienced IT professional. PCs, laptops, servers, networks, Microsoft 365 — you've spent enough time around all of them to know that the error message is rarely telling you the whole story.You live for the satisfaction of solving the problem everyone else has been staring at.At least 2 years of IT experience, preferably within an MSP or a corporate IT environment. You don't mind the occasional password reset, but you're hungry for the bigger tickets.Available to start sometime between now and the next 90 days.You must be local to the Chicago metro area and able to work from our Lockport, IL office every Tuesday and Thursday. Monday, Wednesday, and Friday are worked remotely.Using your technical knowledge and experience, you independently troubleshoot and resolve a wide variety of client issues. You also have the communication skills and composure necessary to handle the occasional emergency with a frazzled client.Reboot fixes aren't interesting anymore. You know you can do more than the average technician, and you're looking for an environment where you can prove it and continue growing.Your TeamYou'll be a key member of our service department, working alongside L1, L2, L3, and Field Technicians.As an L2 technician, you'll be expected to independently handle more complex issues while also collaborating with the rest of the team.You'll also be someone our L1 technicians can turn to when they need another set of eyes on a problem.How You Will ContributeA typical day/week includes:Troubleshooting and resolving escalated technical issuesWorking scheduled remote appointments for more complex service requestsSupporting Microsoft 365, Microsoft Entra ID, Windows, and server environmentsTroubleshooting networking, DNS, DHCP, VPN, firewall, and connectivity issuesDiagnosing workstation, application, and hardware problemsWorking directly with clients during technical issues and emergenciesCollaborating with L1, L3, and Field TechniciansHelping L1 technicians troubleshoot and develop their technical skillsReviewing ticket history and quickly determining what has already been attempted and what should happen nextTaking ownership of issues through resolution or appropriate escalationMaintaining clear and useful service ticket documentationSkills We're Looking ForStrong knowledge of Windows 10 and Windows 11Strong Microsoft 365 troubleshooting and administration skillsExperience with Microsoft Entra ID and Active DirectoryExperience supporting Microsoft Windows Server environmentsStrong understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VLANs, routing, and switchingExperience troubleshooting VPNs, firewalls, and network connectivityStrong hardware, software, and application troubleshooting skillsAbility to troubleshoot unfamiliar problems rather than relying exclusively on documented fixesAbility to read an existing service ticket and quickly determine what has been tried and what remains to be doneAbility to communicate technical information clearly to non-technical usersAbility to remain composed when dealing with an urgent issue or frustrated clientStrong ownership, follow-through, and time-management skillsWillingness to help other technicians and share technical knowledgeOur CompanySince 1994, Andromeda Technology Solutions has kept businesses safe, secure, and running. We specialize in network design and service for mid-size businesses in the manufacturing sector.Compensation, Benefits & PerksCompensation: $45K–$55KBenefits:Blue Cross Blue Shield Health InsuranceDental InsuranceVision InsuranceOptional 401(k), company matches up to 2%Optional life and disability coveragePaid holidays, sick days, and vacation10 days of vacations and 5 sick days to startUnlimited vacation after 1 year of serviceQuarterly All-Hands Company BriefingsMonthly company activitiesAnnual Company PartyMentorship and opportunities for advancementThe Fine PrintWe require drug testing and background screening for all positions.Many of our technical positions include a hands-on testing component, so be ready to show as well as tell.It's Your MoveIf rebooting it isn't your entire troubleshooting methodology and you're ready to take ownership of more challenging IT problems, we'd like to hear from you.