Business Analyst 2

Salary: $60,538.00 - $92,010.00 Annually
Location : Dauphin County, PA
Job Type: Civil Service Permanent Full-Time
Job Number: CS-2026-58853-01052
Department: Department of Health
Division: HL Div Cstmr Rltns
Opening Date: 09/18/2026
Closing Date: 10/1/2026 11:59 PM Eastern
Job Code: 01052
Position Number: 50698959
Union: Non-Union
Bargaining Unit: A3
Pay Group: ST07
Bureau / Division Code: 00072231
Bureau / Division: Bureau of Medical Marijuana
Worksite Address: 625 Forster Street
City: Harrisburg, Pennsylvania
Zip Code: 17120
Contact Name: Craig Edmonds
Contact Email: View email address on click.appcast.io


THE POSITION
The Business Analyst 2 position in the Bureau of Medical Marijuana's (Bureau) Customer Relations Division (CRD), offers a chance to help improve important program systems. This leadership role supports the program mission by ensuring that patients with serious medical conditions can obtain medical marijuana through a safe and effective delivery system that protects both access to treatment and patient safety. This is a meaningful role that helps improve important statewide services.
DESCRIPTION OF WORK
This role focuses on understanding how the Medical Marijuana Program operates and finding technology solutions that make its work smoother and more effective. The position evaluates program processes, reviews performance measures, and supports the development of useful IT tools. As a Business Analyst 2, you will perform the following duties:

• Process Review: Assess Program workflows to identify areas where technology can improve efficiency
• Application Needs: Identify needs for new or updated computer applications that support the Program
• Performance Tracking: Evaluate and monitor Service Level Agreement metrics and other performance measures
• Solution Development: Research, coordinate, and help implement IT solutions, including dashboards and system enhancements
• Quality Assurance: Conduct testing to ensure software changes meet functional and design requirements

Interested in learning more? Additional details regarding this position can be found in the position description
Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with 30-minute lunch.
• Telework: You may have the opportunity to work from home (telework) part-time. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year as a Business Analyst 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• One year as an Information Technology Trainee (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Five years of business process analysis experience; or
• One year of business process analysis experience and a bachelor's degree; or
• An equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.

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See the total value of your benefits package by exploring our


Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.


Work/Life Balance
We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*


Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks
Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visit and click on the benefits box.

*Eligibility rules apply.
01


Have you been employed by the Commonwealth of Pennsylvania as a Business Analyst 1 for one or more years full-time?

• Yes
• No

02


If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
03


Have you been employed by the Commonwealth of Pennsylvania as an Information Technology Trainee for one or more years full-time?

• Yes
• No

04


If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
05


How much full-time business process analysis experience do you possess?

• 1 or more years
• 6 months but less than 1 year
• Less than 6 months
• None

06


If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
07


How much graduate coursework have you completed in business or information technology? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.
If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting and clicking the Evaluation Services Link.

You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.

• 30 or more credits
• 15 but less than 30 credits
• Less than 15 credits
• None

08


You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application, or result in a lower-than-deserved score or disqualification. You must complete the application and answer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score.
All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.

Read each work behavior carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training. The "Level of Performance" you choose for each work behavior must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered. In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.

If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.

If you have general questions regarding the application and hiring process, please refer to our

• Yes

09



WORK BEHAVIOR 1 - BUSINESS PROCESSES
Consult with business users and IT staff, including contractors to: develop and implement improved business processes for their application to an IT system in support of agency program policy; evaluate the feasibility of system requirements; and recommend system requirements.
Levels of Performance
Select the "Level of Performance" which best describes your claim.

• A. I have experience consulting with business users and IT staff to develop and implement improved business processes to support agency program policy, evaluate the feasibility of system requirements, AND make recommendations on system requirements.
• B. I have experience consulting with business users or IT staff to develop or implement improved business processes to support agency program policy, evaluate the feasibility of system requirements, OR make recommendations on system requirements.
• C. I have successfully completed college-level coursework related to business process management.
• D. I have NO experience or training related to this work behavior.

10


In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

1. The name of the employer(s) where you gained this experience
2. Your experience developing or implementing business processes
3. Your experience evaluating the feasibility of system requirements or making recommendations
4. Your specific duties and responsibilities

11


If you have selected the level of performance pertaining to the college coursework, please provide the requested information in the text box below. Please be sure your response addresses the items listed below. If you indicated you have no training related to this work behavior, type N/A in the box below.

1. College/University
2. Course Title
3. Credits/Clock Hours

12



WORK BEHAVIOR 2 - SYSTEM TESTING AND TROUBLESHOOTING
Modify and develop user acceptance test scenarios. Conduct system testing or coordinate system testing with users. Review and evaluate results of tests conducted by contractors. Troubleshoot system, data or process problems by: interviewing users; replicating the problem; researching potential sources of the problem; and recommending solutions.
Levels of Performance
Select the "Level of Performance" which best describes your claim.

• A. I have experience modifying and developing user acceptance test scenarios; conducting or coordinating system testing with users; reviewing and evaluating the results of tests; AND troubleshooting system, data, or process problems by replicating or researching the problem, and recommending solutions.
• B. I have experience modifying or developing user acceptance test scenarios; conducting or coordinating system testing with users; reviewing or evaluating the results of tests; OR troubleshooting system, data or process problems by replicating or researching the problem, or recommending solutions.
• C. I have successfully completed college-level coursework related to information technology.
• D. I have NO experience or training related to this work behavior.

13


In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

1. The name of the employer(s) where you gained this experience
2. Your experience modifying or developing user acceptance test scenarios
3. Your experience conducting or coordinating system testing with users and reviewing/evaluating results
4. Your experience troubleshooting and recommending solutions
5. Your specific duties and responsibilities

14


If you have selected the level of performance pertaining to the college coursework, please provide the requested information in the text box below. Please be sure your response addresses the items listed below. If you indicated you have no training related to this work behavior, type N/A in the box below.

1. College/University
2. Course Title
3. Credits/Clock Hours

15



WORK BEHAVIOR 3 - PREPARING REPORTS OR SPECIFICATIONS
Collect, analyze, document, and prepare reports on business rules, processes, and the impact of legislation or new initiatives on internal business processes or outside contractors. Prepare or review detailed functional specifications for IT system development or enhancement projects of varying levels of complexity for use by developers for system coding.
Levels of Performance
Select the "Level of Performance" which best describes your claim.

• A. I have experience collecting, analyzing, documenting, and preparing reports on business rules, processes, and the impact of legislation or new initiatives on business processes or contractors; AND preparing detailed functional specifications for IT system development or enhancement projects and reviewing those specifications for accuracy and providing feedback or recommendations.
• B. I have experience collecting, analyzing, documenting, or preparing reports on business rules, processes, or the impact of legislation or new initiatives on business processes or contractors; OR preparing detailed functional specifications for IT system development or enhancement projects; OR reviewing detailed functional specifications for accuracy and providing feedback or recommendations.
• C. I have successfully completed college-level coursework related to technical writing.
• D. I have NO experience or training related to this work behavior.

16


In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

1. The name of the employer(s) where you gained this experience
2. Your experience collecting, analyzing, documenting, or preparing reports on processes, rules, etc.
3. Your experience preparing or reviewing specifications for development or enhancement projects
4. Your specific duties and responsibilities

17


If you have selected the level of performance pertaining to the college coursework, please provide the requested information in the text box below. Please be sure your response addresses the items listed below. If you indicated you have no training related to this work behavior, type N/A in the box below.

1. College/University
2. Course Title
3. Credits/Clock Hours

18



WORK BEHAVIOR 4 - BUSINESS MEETINGS AND SESSIONS
Conduct business meetings, including devising an agenda, leading discussions and work groups, documenting follow-up items, and preparing notes for distribution to attendees. Participate in, or lead, business requirements-gathering sessions with business and technical resources for system development projects.
Levels of Performance
Select the "Level of Performance" which best describes your claim.

• A. I have experience conducting business meetings, including devising an agenda, leading discussions and work groups, documenting follow-up items, and preparing notes for distribution to attendees; AND leading business requirements-gathering sessions with business or technical resources for system development projects.
• B. I have experience participating in business meetings, which included leading a discussion or work group, or preparing notes for distribution to attendees; AND participating in business requirements-gathering sessions with business or technical resources for system development projects.
• C. I have successfully completed college-level coursework related to organizational communication.
• D. I have NO experience or training related to this work behavior.

19


In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

1. The name of the employer(s) where you gained this experience
2. Your experience conducting/participating in meetings including agenda, leading discussion, follow-up, etc.
3. Your experience leading or participating in business requirements-gathering sessions
4. Your specific duties and responsibilities

20


If you have selected the level of performance pertaining to the college coursework, please provide the requested information in the text box below. Please be sure your response addresses the items listed below. If you indicated you have no training related to this work behavior, type N/A in the box below.

1. College/University
2. Course Title
3. Credits/Clock Hours

Required Question