Plumbing Service Manager

Plumbing Service Manager

The LHH is seeking a Plumbing Service Manager for a Direct Hire, Permanent Placement position with a construction client located in the Greater Indianapolis Area. This is an opportunity to join a well-established organization known for its stability, strong employee tenure, and long-standing customer relationships. In this role, you will take ownership of a critical service division, leading daily operations, driving performance, and building a high-performing team in a fast-paced environment. The compensation is commensurate to experience and will range between $130-150K per year plus bonus and includes comprehensive benefit and insurance plans, generous Paid Time Off, and a 401K plan with a company match. ***Must be authorized to work in the U.S. without employer sponsorship.*** Job Responsibilities

• Lead daily service operations including dispatching and scheduling of field technicians
• Provide direct supervision over a team of plumbing professionals, technicians, and dispatch personnel
• Establish, monitor, and improve KPIs for operational and team performance
• Optimize scheduling to maximize efficiency and technician productivity
• Oversee inventory levels, equipment usage, and vendor relationships
• Ensure timely completion of jobs while maintaining quality standards
• Troubleshoot complex operational issues and provide hands-on support as needed
• Lead and develop a team of experienced trades professionals
• Conduct performance reviews, coaching, and workforce planning
• Collaborate with leadership on operational strategy and continuous improvement initiatives
• Monitor financial metrics including labor utilization, margins, and cost control
• Maintain compliance with safety regulations and company standards
• Support emergency response and escalation needs as required

Qualifications

• Non-negotiable requirement: You must be an actively licensed plumber in order to be eligible for this position.
• Minimum of 5+ years of experience within the commercial plumbing industry is required
• Must have 2+ years of leadership experience managing service operations
• Must have the ability to lead, develop, and manage experienced field teams effectively
• Ideal candidates will have experience working with operational metrics and reporting tools
• Strong communication and conflict resolution skills required
• Ability to work in a fast-paced, high-accountability environment
• Technical proficiency with service management and reporting systems preferred
• ***Must be authorized to work in the U.S. without employer sponsorship.***