Office Operations Coordinator

Office Operations Coordinator

ANDMORE is a wholesale market maker that fuels opportunities for buyers and sellers to connect, grow, and prosper through physical markets, design centers, and digital channels.

We own and operate the largest wholesale showroom campuses in the world where retailers and designers source products for their stores and clients while also enabling 24/7 commerce through our digital marketplace. By integrating in-person and online experiences, we empower our customers to grow year-round as their business needs evolve.

About the Role

We are seeking an Office Operations Coordinator to join our team at ANDMORE. This role will play a critical part in serving as the primary administrative and reception lead for the Atlanta Decorative Arts Center (ADAC). This role ensures seamless front-of-house operations, provides administrative and customer service support, and maintains consistent coverage of the main reception and communication channels.

As the first point of contact for visitors, tenants, vendors, and customers, the Office Operations Coordinator plays a critical role in delivering a professional, welcoming, and informed ADAC experience while supporting business-driving initiatives and operational continuity.

What You'll Do

Key responsibilities include:

Front Desk & Reception Management

• Serve as primary receptionist for ADAC's main office/conference center and front entrance.
• Greet visitors, answer questions, and provide guidance regarding showrooms, events, and services.
• Maintain continuous coverage of the reception desk during operating hours.
• Ensure coverage during PTO or absences to prevent gaps in service.
• Support the front-of-building reception area (open access facility no badge requirement).

Phone & Communication Oversight

• Manage and respond to ADAC's main communication lines (phone, MS teams, etc).
• Provide backup support for overflow calls.
• Monitor and manage the general email inbox; filter, respond to, or route inquiries appropriately.
• Ensure timely responses to business-driving communications.

Customer Service & Administrative Support

• Provide customer service support to tenants, vendors, and visitors.
• Assist with invoicing, documentation, and general administrative tasks.
• Support office systems and maintain organized records.
• Coordinate with internal departments to ensure alignment and clarity of responsibilities.

Market & Event Support

• Provide extended support during Market events and special programming.
• Coordinate and oversee ADAC shuttle operations during Market (including coverage while shuttles are running).
• Support events that may extend beyond regular business hours.
• Ensure appropriate staffing plans during high-traffic periods.
• Update and manage ADAC's client CRM database.
• Work with local hotels to obtain ADAC rates for clients and make sure current rates are available on ADAC's website.
• Assist with organization, maintenance and purchasing office supplies.
• Create agendas for staff and tenant meetings and assist with monthly tenant communications.
• Manage the RSVP inbox and track RSVPs as needed for events
• Maintains positive working relationship with ADAC team showroom owners, design offices, designers, and clients, relaying constructive feedback to the Management Office.

Operational Coverage & Continuity

• Maintain a fully staffed and operational office five days per week.
• Coordinate temporary staff or vendors as needed to ensure uninterrupted service.
• Assist in PTO scheduling coordination to prevent front desk coverage gaps.
• Establish and uphold a standard that the office is never left unattended during operating hours.

What You'll Bring

Qualifications and Experience:

• Bachelor's degree preferred (recent college graduates encouraged to apply).
• 1 to 3 years of administrative, office management, hospitality, or customer-facing experience.
• Strong interpersonal and communication skills.
• Highly organized with strong time management abilities.
• Ability to multitask and prioritize in a dynamic, fast-paced environment.
• Professional presence and polished customer service approach.
• Proficiency in Microsoft Office and email management systems.

Why ANDMORE

At ANDMORE, you'll be part of a team that values connection, creativity, and continuous improvement. We offer:

• Competitive compensation and benefits
• A collaborative, inclusive culture
• Opportunities for professional growth and development
• The chance to make an impact at the heart of the wholesale and design community

About ANDMORE

ANDMORE is a Blackstone and Fireside Investments portfolio company. We create connection opportunities for the wholesale home, gift, and lifestyle industries through physical markets, design centers, and digital channels.

For more information, visit

Travel Required

No.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.