ServiceNow Developer

This role requires expertise in ServiceNow development, configuration, and administration, with a focus on delivering robust applications and maintaining system performance.

Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants.

ServiceNow – Journeyman Software Developer 

Position Location:  Tampa, FL / MacDill AFB (On-Site with Hybrid Work Options)

Position Summary: Join STS as a Journeyman ServiceNow Developer responsible for designing, developing, and implementing technical solutions on the ServiceNow platform. This role requires expertise in ServiceNow development, configuration, and administration, with a focus on delivering robust applications and maintaining system performance. The ideal candidate will demonstrate strong problem-solving skills, project management abilities, mentorship to other junior developers, and a commitment to excellence in service delivery.

Key Responsibilities:

• Successfully plan, execute, monitor, control, and close all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform
• Update and maintain a comprehensive testing protocol for ServiceNow instance upgrades with the purpose of certifying all applications for use after the upgrade is completed
• Provide software coding and customization including, but not limited to, screen tailoring, workflow administration, report setup, data imports, integration, scripting, third party software integrations, and custom application development
• Obtain and analyze business requirements to purpose sustainable solutions in ServiceNow
• Coordinate and solve complex technical data
• Develop maintain, and execute reports to ensure system operation meets performance targets
• Create and maintain system design
• Other duties as assigned
• Periodic Travel

Security Qualifications:

• U.S. Citizenship required
• Active Secret clearance required
• Complete all required security and cybersecurity training requirements

Required Qualifications:

• ServiceNow Certified System Administrator (CSA)
• 2 years of ServiceNow development experience
• Experience supporting Agile software development teams and ServiceNow integrations
• Experience with ServiceNow ITSM, ITOM, CMDB, HAM, SAM, Service Catalog, and Knowledge Management
• Ability to manage multiple projects concurrently while maintaining strong attention to detail
• Strong analytical and problem-solving skills, including the ability to apply mathematical concepts to validate results
• Ability to collect, organize, analyze, and present information accurately and effectively
• Adaptable and collaborative, with the ability to mentor junior developers
• Strong written and verbal communication skills with the ability to communicate clearly and concisely
• Ability to interact effectively with stakeholders and business partners at all levels
• Ability to manage workload effectively and work independently with minimal supervision
• Proficiency with Microsoft Office

Preferred Qualifications:

• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Implementation Specialist (CIS)
• SAFe Agile Certification
• Bachelor's degree in Computer Science, Information Systems, Software Engineering, Cybersecurity, or a related field
• Experience with ServiceNow scripting (JavaScript, Glide API, Business Rules, UI Actions)
• Experience with ServiceNow Orchestration and Integration Hub
• Knowledge of ITIL framework principles and practices

Company Overview: SOFtact Solutions (STS) is a customer-first, mission-driven technology solutions and strategic advisory team, Woman-Owned Small Business (WOSB) with CMMC Level 2 (C3PAO) certification, dedicated to serving the Department of War, Special Operations communities, civilian agencies, and commercial sectors. Our core capabilities include strategic advisory; enterprise ServiceNow solutions; emerging AI and quantum security solutions; integrated mission IT solutions; and full lifecycle program management.

Company Benefits:

• Competitive salary and comprehensive benefits package
• 100% paid healthcare
• Remote work flexibility
• Tuition reimbursement
• Professional growth and development opportunities in a dynamic, collaborative environment

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Equal Opportunity Employer: SOFtact Solutions is an equal opportunity and affirmative action employer. We consider applicants without regard to race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other category protected by federal, state, or local law.