Engagement Manager

Engagement Manager

SailPoint empowers the largest, most complex organizations by putting identity at the centre of security and IT. Our 2,000+ customers include global financial institutions, government entities, and pharmaceutical organizations and more.

As an Engagement Manager (EM) on SailPoint's Professional Services team, you will support each customer's journey by managing tactical project management duties and sales efforts required to deliver SailPoint solutions. You will combine your professional experience with our world-class product and process training to gain a deep understanding of SailPoint's SaaS and/or software delivery models.

Responsibilities:

• Ensure that services are provided, implemented correctly, and billed in a timely and accurate manner
• Partner cross-functionally during the sales process, own the services portions of deals, including presentations, RFP responses, and proposal/SOW generation
• Interact with sales reps and sales leadership during the pre-sales and post-sales (delivery) phases
• Serve as a point of contact for clients on issues and escalations
• Manage the financials of multiple projects, with a focus on profitability and productivity to ensure client satisfaction
• Work with the Resourcing Management Office (RMO) to strategically align and staff crew members according to project's requirements
• Perform end-to-end project management for customer engagements
• Create and maintain comprehensive project documentation (scope, status, schedule, budget, forecast risks, issues) in appropriate repositories
• Provide strategic updates on client performance to SailPoint Senior Management. Provide regular status updates to account teams and Sales Managers.
• Work closely with Customer Success Managers to establish and maintain customer success throughout the entirety of a customer implementation
• Identify new opportunities for expanding SailPoint product and services usage to maximize client success and SailPoint revenue growth
• Assist direct reports in career development by providing regular feedback, coaching and guidance on personal development

Requirements:

• 5–7+ years of professional experience within an enterprise software vendor, systems integrator, or consulting firm, including 3+ years in a customer-facing Engagement Manager or Project Manager
• Exceptional mentorship and leadership skills with a passion for continuous improvement
• Experience with project management duties (project planning, budget, scope, schedule, stakeholder, and risk management).
• Experience managing multiple projects
• Previous experience working with a SaaS product is a plus
• Excellent communication skills and extensive experience working with clients and partners
• Strong organizational and multi-tasking abilities
• Experience working with Sales to scope services projects for enterprise software

Travel: Willingness and ability to travel up to 15%

Location: Auckland or Wellington

Education: Bachelor's degree or equivalent work experience.

SailPoint is an equal opportunity employer and we welcome all qualified candidates to apply to join our team. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable law.

Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact View email address on click.appcast.io or mail to 11120 Four Points Dr, Suite 100, Austin, TX 78726, to discuss reasonable accommodations. NOTE: Any unsolicited resumes sent by candidates or agencies to this email will not be considered for current openings at SailPoint.