Quality Manager

Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.About the jobThe Quality Manager develops and implements the corporate quality strategy, manages Alfa Laval’s quality standards for goods and services, drives development, updates and implementation of policies and procedures, and supports the deployment of the Quality Management System. Your impact will be felt as you make a real difference in shaping our quality culture and customer experience.Are you a detail-oriented professional passionate about driving quality and excellence? Join our team as a Quality Manager and play a pivotal role in developing and enhancing our Quality Management System across the Sales Company, including Service Centers, Field Service, Customer Experience, and Sales. You’ll take ownership of Claims/Warranty responsibilities, collaborate with cross-functional teams to identify root causes, and implement solutions that ensure a premium customer experience.This is truly a collaborative role, located in Houston, TX, Greenwood, IN, or Richmond, VA reporting to the Operations Development Manager.As a part of the team, you will:Own Claims/Warranty responsibility for the US Sales Company, ensuring swift and effective resolutionInvestigate quality issues, customer complaints, and non-conformities; implement corrective and preventive actionsDevelop, implement, and maintain robust Quality Management Systems (QMS) for the US Sales CompanyStandardize and sustain processes throughout the organization for consistency and efficiencyDrive compliance with all customer, governmental, and industry requirementsLead internal and external audits; ensure ongoing compliance with industry standardsTrain and mentor teams on quality standards and best practices, fostering a culture of excellenceCollaborate with global Quality teams for benchmarking and supportPrepare and present insightful quality reports to senior managementIdentify key areas for improvement and set priorities for impactful initiativesLead and manage improvement projects from inception to completionDevelop the Quality Team through leadership and mentorship to achieve ambitious quality objectivesFoster a culture of accountability, collaboration, and continuous improvementWhat you know:You have a Bachelor’s degree in Engineering, Quality Management, Operations Management, or equivalent professional experience in a related field, and: Results-oriented, data-driven leader with a proven track record in Quality ManagementMinimum of 5 years of experience in Quality as a Quality Manager, Quality Engineer, or similar roleExperience in quality management or supervisory rolesDemonstrated expertise with ISO-based quality systemsStrong knowledge of Lean Six Sigma or other improvement methodologies (Green Belt or Black Belt a plus)Proficiency in project management software and tools (e.g., VISIO, MS Project)Excellent analytical, problem-solving, and communication skillsAbility to travel up to 40% across the U.S.What’s in it for you?Alfa Laval offers a competitive salary and full benefits package, including medical/dental/vision/life, 401(k) plan, and more. At Alfa Laval, we carefully consider a wide range of compensation factors to determine your total compensation package. We rely on market indicators to determine compensation and consider your specific job family, background, skills, and experience to get it right. These considerations can cause your compensation to vary and will also be dependent on your location. The base salary for this role is typically $110,000 - $130,000 annually.Alfa Laval is an equal opportunity employer. We are committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.#LI-DM1EEO/Vet/Disabled EmployerSummaryLocation: Houston - Greenspoint, TX; Greenwood, IN; Richmond, VAType: Full time