Operations Specialist

OverviewAre you looking for a career in a fast paced, growing business with lots of opportunity for advancement? If so, then Encore Fire Protection may be the place for you. Encore is redefining the fire protection industry by taking a customer-first approach to everything we do.Encore's mission is to save lives and protect property through the servicing and installation of innovative fire suppression, fire sprinkler and fire alarm solutions. We are dedicated to providing sole source, customer centric fire protection with a time-tested model that combines technical experience, committed customer service, and a straightforward approach to operations and communication.As part of Encore's mission to be the best fire protection company the industry has ever seen, we have joined forces with Kistler O'Brien Fire Protection, headquartered in Bethlehem, PA. This partnership not only allows us to expand our footprint and find top talent in the Northeast Pennsylvania area, it also allows us to work with industry leaders who strive for the same level of excellence as we do.This continued growth and success has created a need for an Operations Specialist in our Bethlehem, PA office. For this position you will be the second layer between our customers and our technicians to ensure every job is completed with this approach; "what we said we would do, how we said we would do it, when we said we'd have it done." Our pace is fast and our volume is high which requires a proactive personality type. Someone who is not intimidated by, yet motivated by, tackling tough deadlines and is driven to get things done as a means of meeting the long-term objective.The person that excels in this role is someone who enjoys finding all the information and then wants to figure out how to put the pieces together. They like to work independently but value building relationships with customers as well as internal partners. They are able to see the bigger picture but don't let it interfere with the important details.Here's what you can expect:Manage and oversee the service delivery for specific product linesReview scope of work and service contracts to ensure accuracyMatch billing with contract quotes and be able to notice even the smallest differencesInvestigate scope of work performed with billing discrepanciesCommunicate with customers on daily basis with invoice changesMaintain focus on executing end of month billing cycleRequirements:The number one requirement for this position is a great attitude and strong desire to succeed (ok, that's two things), but beyond that, we are looking for the following:Although a college degree is preferred, we know the skills needed to be an awesome operations specialist are not always taught in the classroom. Two years of related work experience are just as impressivePrior experience in a service business or scheduling positionComfortable with technology (Microsoft Office) and interest in learning new technology. We work with an industry-specific program in which you will be given basic training on program usage but it is up to each individual's initiative to develop advanced skillsAbility to work under pressure and meet deadlinesBenefits:As a company, Encore is hyper-focused on developing a culture that thrives on success and is energized by the fact that we get to make people's lives better and safer each day. One of the ways we do this is by generously rewarding all those who contribute to our continued growth. But we also believe that not all rewards are monetary. Here are just a few perks that a successful individual in this role can expect:Salary commensurate with experience with opportunity for a results-driven bonus based on personal output and effectiveness in rolePurpose and results driven work environment (work smarter not harder)We dress for the objective which means most days we wear jeans but occasionally we wear suits. As long as you know which situations require which (or aren't afraid to ask), you'll be all set!Speaking of attire, we offer all employees Encore gear when they join the teamFreedom to express ideas - a culture of willingness to test, try, modify, adopt, enhance, improve and CHANGE as neededAccess to leading edge web-based productivity toolsParticipation in Fidelity 401(K) that includes employer matchMedical, Dental, and Vision benefits through Blue CrossCompany-paid life insurance policy of $50,000Encore Fire Protection is an Equal Opportunity Employer.Encore Fire Protection is an E-Verify EmployerAs an EEO/AA employer, Encore Fire Protection considers applicants for employment without regard to, and does not discriminate on the basis of, gender, sex, sexual orientation, gender identity, national origin, age, race, protected veteran status, disability, or any other legally protected status Encore Fire Protection