Claims Service Specialist III - PIP - Hybrid -Wakefield/Bridgewater/Springfield

Arbella Insurance Claims Investigator

At Arbella, we're focused on people. We work hard to attract and retain the best. That means providing a great work environment, encouraging work/life balance, offering flexible work arrangements, and competitive, industry-leading salaries and benefits packages. We invest in our employees and encourage them to grow so that we, too, can grow as a company. Other perks include:

• On-site gym and fitness classes and one-on-one personal training
• On-site nurse, nutritional counseling, and mental health resources
• Full-service cafeterias
• Free shuttle service to Quincy Adams T Station
• Tuition assistance programs
• Opportunities to get involved: Arbella Activities Committee, Diversity and Inclusion Council, and more
• A company committed to community: volunteer opportunities, employee-led community efforts, and the Arbella Insurance Foundation
• Robust training, mentorship, and professional/personal development programs
• Colleagues who genuinely care about each other

Arbella is committed to building a workplace that's diverse, inclusive, and equitable for everyone. It's no wonder our employees have voted Arbella one of the Boston Business Journal's "Best Places to Work" every year since 2009!

Under limited supervision, investigate and resolve first and third party material damage and PIP claims which may involve coverage, liability, damage and legal issues. Effort may concentrate around intermediate exposure claims among other market/line combinations with stretch assignments based on experience. Provide guidance and direction to legal counsel during the litigation process in order to ensure favorable resolution. Act as a mentor to new employees to facilitate the on-boarding process.

Key Responsibilities:

• Timely completion of all case activities, maximizing customer service and minimizing net loss payout.
• Contacts all insureds, claimants and witnesses that may have information relating to the loss, either in person, by telephone or in writing. This may include visiting the accident location to examine, photograph and diagram physical facts and conduct neighborhood canvasses.
• Inputs and retrieves information using the automated claims system, requests checks, form letters and other correspondence through the automated claim system.
• Evaluates case facts determining coverage, liability and reserves, and reports on settlement; maintains a reminder system.
• Interprets and evaluates medical reports to determine if they are applicable to the claim; monitors legal and medical billings and investigates for proper charges and pays accordingly.
• Negotiates settlements with individuals, attorneys, and other insurance carriers within their granted settlement authority level.
• Pursues subrogation and may arrange for salvage to obtain the maximum recovery.
• Assists, when requested, in the selection and evaluation of experts as needed.
• Manages litigation, checking to ensure that coverages are not exceeded, that legal expenses are adequate, and confers with attorney about case direction and disposition.
• Will participate in special projects or training programs.
• Will assist in the training of Claims Service Specialists II and below.
• Performs other related duties as required or requested.
• Will keep management informed of activities and problems within assigned area of responsibility.
• Provides information to all interested parties, including the local agents, by answering routine questions regarding the status of the claim.
• Successfully completes all required training and applies.
• Meets basic claim handling performance standards.
• Manage stretch assignments based on experience with oversight.

Key Requirements:

• 1+ years of claim work experience in MD - Material Damage
• Excellent customer service, communication and collaboration skills.
• Sound time management skills and detailed oriented.

Our current reasonable and good faith estimate of the annual salary wage range for this position is approximately $67,000 to $70,000 based on a variety of factors including, but not limited to, relevant skills and experience, educational background and certifications, performance and qualifications, market demand for the role and other organizational needs.

Please note: The advertised pay range is not a guarantee or promise of a specific wage.