Customer Service Officers

Eastern offers a robust benefits and retirement package. Service Associates are skilled in the duties of both a Customer Service Representative (sales on the platform), and Teller (transactions at the teller line).Simultaneously performs the duties of a traditional branch customer service representative and teller, primarily in specific traditional branch locations where such a "hybrid" position is authorized.Account Representative Duties:Opens deposit accountsPrepares and processes loan applications for various lending units (mortgage, consumer, small business, etc.)Closes loans for customers for applicable business lines (i.e. consumer lending)Makes referrals to other bank business lines and third-party partnersProactively reaches out, by phone and in person, to high-value customers in efforts to retain and grow the portfolioResponsible for operational compliance and adherence to policyHandles daily account maintenance and other service issues as necessaryUnderstands and provides support in achieving quarterly salesTeller Duties:Process deposits to customer accounts; includes verification of cash, verification of endorsements, and providing customers with receiptsCash checks for customers and non-customers according to bank policyProcess and properly record the sale of monetary instruments (i.e. official bank checks)Properly file all government-mandated reports related to large cash transactions and the sale of all monetary instrumentsProcess foreign currency purchases and salesProcess various types of loan payments and credit card cash advancesRelative to all duties, must adhere to all bank policies and proceduresIndividuals in this position will have a mixture of time between platform and teller line. Qualifications:Incumbent has the authority to use discretion in some circumstances, but if/when written policy is unclear or there is any uncertainty, the service associate should seek guidance from his/her immediate supervisor.High school diploma or equivalent required1-2 years of sales experience in a retail, financial services or hospitality environment preferred.Working Conditions:Ability to remain in a stationary position for long periods of time without a break and with continuous customer contact.