Room Attendant

Job Description

Job Description

Job Description - Below are the responsibilities, expectations, and requirements of this position

Position Title : Room Attendant

Reports To : Housekeeping Manager/Operations Manager

Benefits

• Competitive salary based on previous experience ranging from $15 to $18 per hour worked
• 3 weeks paid time off available to be accrued per year
• 40 hours PTO available to rollover each year 
• Health Insurance Benefits - partial coverage paid by hotel
• Dental Insurance Benefits - partial coverage paid by hotel
• Vision Insurance Benefits - partial coverage paid by hotel
• Life Insurance - coverage paid by hotel
• 401k plan with employer matching 100% up to 6% of personal contributions
• Paid holidays
• Monthly MBTA pass paid by hotel

Responsibilities

• Report to Front Desk at beginning of shift, pick up key, and return key at end of shift
• Ability to follow shift checklist and accurately record notes throughout your shift
• Clean and maintain any and all assigned rooms and suites daily, including bed stripping, bathroom cleaning, vacuuming, dusting, polishing, checking of room lights, television, spot cleaning, and stocking all room supplies
• Protect guest safety and well-being; be courteous to all guests and co-workers
• Keep all doors closed when cleaning for safety and security purposes
• Report any items missing from rooms and suites
• Report all items in need of repair to supervisor and maintain equipment used in work
• All lost and found are to be taken to the office as soon as they are found and not at the end of one’s shift
• Vacuum floors, clean bathrooms and common areas
• Stock own cleaning cart with appropriate supplies for shift
• Must have a comprehensive knowledge of service standards, guest relations, and etiquette
• Must have a knowledge of the English language to effectively communicate with guests, associates, and vendors
• Ability to accurately report information
• Attend required meetings

Expectations

• Always conducts him\herself (acts and dresses) professionally; sets standards for all associates
• Ability to verbally communicate effectively with guests, vendors, and other associates
• Adhere to all applicable Federal, state, and local laws, and safety/health standards
• Ability to remain calm and alert, especially during emergencies or heavy hotel activity
• Projects and assignments are completed thoroughly, professionally, and with care.
• Adjusts to high-pressure conditions and can adapt to change.
• Assumes responsibility for personal growth and development.
• Expresses ideas and conveys information clearly, effectively, and professionally.
• Active listener that works to resolve disagreements with peers and co-workers