Hospitality & Operations Manager

Job Description

Job Description

Description:Lead Hospitality. Elevate Experiences. Inspire Teams.

88 Tactical is seeking an experienced Hospitality & Operations Manager to lead hospitality operations within the Founders Club—our exclusive members-only restaurant, bar, speakeasy, and event venue.

This is not a desk job. We're looking for a hands-on leader who thrives on the floor, builds meaningful relationships with members and guests, develops high-performing teams, and takes pride in delivering exceptional hospitality every day.

As a key member of our leadership team, you'll oversee the Front of House operation while partnering with the Executive Chef, Events team, and senior leadership to create outstanding dining experiences, execute exceptional events, and drive operational excellence. This role is responsible for leading people, managing financial performance, and ensuring every shift and every event reflects the high standards of 88 Tactical.

What You'll Do

• Lead the Front of House team with a visible, hands-on presence during service.
• Foster an exceptional hospitality culture focused on delivering memorable member and guest experiences.
• Recruit, hire, onboard, train, coach, and develop Front of House team members and future leaders.
• Create staff schedules, manage labor budgets, and make real-time staffing decisions based on business needs.
• Oversee Front of House inventory, ordering, and par levels for beverages, supplies, and operational materials.
• Monitor labor, beverage, and operational costs while identifying opportunities to improve efficiency and profitability.
• Partner with the Executive Chef and kitchen leadership to ensure seamless communication and execution between Front and Back of House.
• Collaborate with the Events team to execute corporate events, member functions, banquets, and special events with exceptional attention to detail.
• Ensure event spaces are properly prepared, staffed, executed, and reset to company standards.
• Lead guest recovery efforts by resolving concerns quickly, professionally, and with a hospitality-first mindset.
• Develop, implement, and enforce SOPs, service standards, and training programs that drive consistency and accountability.
• Maintain exceptional standards of cleanliness, organization, safety, and presentation throughout the restaurant and event spaces.
• Analyze sales performance, labor metrics, guest feedback, and operational results to drive continuous improvement.
• Ensure compliance with company policies, health department regulations, alcohol service requirements, and safety standards.
• Serve as Manager on Duty as assigned and support all aspects of restaurant operations.

What We're Looking For

• 3+ years of restaurant, hospitality, food and beverage, hotel, or event management experience.
• Proven success leading Front of House teams in a fast-paced hospitality environment.
• Strong leadership, coaching, communication, and conflict-resolution skills.
• Experience managing labor, scheduling, inventory, and operational performance.
• Understanding of restaurant financials, including labor cost control and inventory management.
• Passion for hospitality, team development, and creating exceptional guest experiences.
• Strong organizational skills with the ability to manage multiple priorities and events simultaneously.
• Experience with POS, scheduling, and inventory management systems is preferred.
• Availability to work evenings, weekends, holidays, and special events.

Why Join 88 Tactical?

• Competitive compensation package
• Health, dental, and vision insurance
• Company-paid life insurance, short-term disability, and long-term disability
• 401(k) with company match
• Paid time off that increases with tenure
• Complimentary employee membership privileges
• Employee discounts throughout the facility
• Career growth and advancement opportunities
• The opportunity to help shape one of Omaha's most unique hospitality destinations while creating memorable dining and event experiences for our members and guests.

Ready to Apply?

If you're ready to lead an outstanding hospitality team, create memorable member experiences, and help shape the future of the Founders Club, we'd love to hear from you.

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