Interpreter Services Specialist

Description About CCC: Since 1923, Commonwealth Catholic Charities (CCC) has provided life-changing human services to vulnerable individuals and families throughout the Commonwealth of Virginia. CCC offers quality and compassionate human services to all people, especially the most vulnerable, regardless of faith. We are passionate about the work we do in our communities, providing 31 critical services at 7 locations throughout Virginia. CCC provides equal employment opportunities without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, or genetic information (including family medical history) in all aspects of employment including selection, job assignment, compensation, discipline, termination and benefits, except where there is a bona fide occupational qualification reasonably necessary to the normal operation of the agency. Commonwealth Catholic Charities is a drug-free and smoke-free workplace. Employment may be contingent upon successful completion of a drug screening and background check. SUMMARY: This position is responsible for recruiting, scheduling, and training interpreters and translators for agency clients. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Recruits and screens for qualified interpreters. Provides orientation and guidelines for interpreting. Assists with testing and training materials for interpreters. Provides initial training to develop interpreter skills. Conducts follow-up meetings and trainings for interpreters at least twice a year. Maintains and updates database of available interpreters. Periodically evaluates interpreters' performance. Markets Interpreter and Translation Services to agencies in the community. Promotes language bank through development of educational materials and programs on Title VI compliance. Negotiates and secures contracts for Interpretation Services with agencies in the community where possible. Develops and maintains system of notification, confirmation, evaluation and invoicing of job requests. Responds to requests for interpretation in a timely, professional manner. Reviews and updates fee schedule to remain competitive in the community as needed. Develops and conducts training for staff, employers, and community groups on the effective use of interpreters. Develops an evaluation tool and conduct customer satisfaction inquiries and modify the program as necessary. Continually assess community needs for interpreters. Serves as primary liaison between the agency, client, and interpreters. Schedules interpreter assignments. Files correspondence, forms, and documents as needed. Photocopies correspondence or other printed matter. Represents the Agency in the community and workplace in a professional and ethical manner. Demonstrates sensitivity to the service population's cultural and socioeconomic characteristics. Demonstrates strong interpersonal, decision-making, problem-solving, oral, and written skills. Utilizes a basic knowledge of Microsoft Office applications. Qualifications EDUCATION and/or EXPERIENCE: High School Diploma or equivalent required with three years of related experience. WORK ENVIRONMENT: The work environment is favorable. DIRECT REPORTS: None