Hotel Housekeeping Supervisor

Inn & Club Housekeeping Supervisor

Location: The Inn & Club at Harbour Town – The Sea Pines Resort Department: Housekeeping Reports To: Housekeeping Manager / General Manager

Position Overview

The Inn & Club Housekeeping Supervisor is responsible for overseeing the daily operations of the housekeeping team, ensuring all guest rooms, public areas, and back-of-house spaces meet the highest standards of cleanliness, presentation, and Forbes Travel Guide expectations. This role plays a critical part in delivering a luxury guest experience through attention to detail, team leadership, and operational efficiency.

Key Responsibilities

• Supervise and support housekeeping team members, including Room Attendants, Housepersons, and Laundry Attendants
• Inspect guest rooms, suites, and public areas to ensure adherence to brand standards and Forbes Travel Guide cleanliness expectations
• Assign daily tasks and manage room assignments based on occupancy and operational needs
• Ensure all rooms are cleaned, serviced, and released in a timely manner to meet check-in deadlines
• Provide ongoing coaching, training, and performance feedback to team members
• Maintain inventory of linens, amenities, and cleaning supplies; report shortages as needed
• Partner with Front Office and Maintenance teams to address guest requests, room discrepancies, and service recovery opportunities
• Ensure compliance with safety, sanitation, and OSHA standards
• Assist with onboarding and training of new team members, including standards, procedures, and service expectations
• Lead by example in professionalism, appearance, and adherence to uniform standards

Forbes Travel Guide Focus

• Uphold Cleanliness & Condition standards at all times
• Ensure attention to detail in room presentation (alignment, staging, amenities placement)
• Support a culture of anticipatory service and accountability
• Maintain strong cross-departmental communication to enhance the guest experience

Qualifications

• Minimum 2–3 years of housekeeping experience in a hotel or resort environment
• Previous supervisory experience preferred
• Strong knowledge of cleaning procedures, products, and safety standards
• Excellent attention to detail and organizational skills
• Ability to lead, motivate, and develop a diverse team
• Strong communication and problem-solving abilities
• Flexibility to work weekends, holidays, and varying shifts based on business needs

Physical Requirements

• Ability to stand, walk, bend, and lift up to 30 lbs for extended periods
• Ability to push/pull housekeeping carts and equipment
• Work in indoor and outdoor environments with varying conditions

Why Join Us

At The Inn & Club at Harbour Town, we are committed to delivering a Forbes Four-Star (and beyond) experience. As a Housekeeping Supervisor, you will play a vital role in shaping our guest experience and supporting a culture of excellence, teamwork, and continuous improvement.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.