Hotel, Housekeeping Supervisor

Inn & Club Housekeeping Supervisor

Location: The Inn & Club at Harbour Town - The Sea Pines Resort
Department: Housekeeping
Reports To: Housekeeping Manager / General Manager
Position Overview

The Inn & Club Housekeeping Supervisor is responsible for overseeing the daily operations of the housekeeping team, ensuring all guest rooms, public areas, and back-of-house spaces meet the highest standards of cleanliness, presentation, and Forbes Travel Guide expectations. This role plays a critical part in delivering a luxury guest experience through attention to detail, team leadership, and operational efficiency.
Key Responsibilities

• Supervise and support housekeeping team members, including Room Attendants, Housepersons, and Laundry Attendants
• Inspect guest rooms, suites, and public areas to ensure adherence to brand standards and Forbes Travel Guide cleanliness expectations
• Assign daily tasks and manage room assignments based on occupancy and operational needs
• Ensure all rooms are cleaned, serviced, and released in a timely manner to meet check-in deadlines
• Provide ongoing coaching, training, and performance feedback to team members
• Maintain inventory of linens, amenities, and cleaning supplies; report shortages as needed
• Partner with Front Office and Maintenance teams to address guest requests, room discrepancies, and service recovery opportunities
• Ensure compliance with safety, sanitation, and OSHA standards
• Assist with onboarding and training of new team members, including standards, procedures, and service expectations
• Lead by example in professionalism, appearance, and adherence to uniform standards

Forbes Travel Guide Focus

• Uphold Cleanliness & Condition standards at all times
• Ensure attention to detail in room presentation (alignment, staging, amenities placement)
• Support a culture of anticipatory service and accountability
• Maintain strong cross-departmental communication to enhance the guest experience

Qualifications

• Minimum 2-3 years of housekeeping experience in a hotel or resort environment
• Previous supervisory experience preferred
• Strong knowledge of cleaning procedures, products, and safety standards
• Excellent attention to detail and organizational skills
• Ability to lead, motivate, and develop a diverse team
• Strong communication and problem-solving abilities
• Flexibility to work weekends, holidays, and varying shifts based on business needs

Physical Requirements

• Ability to stand, walk, bend, and lift up to 30 lbs for extended periods
• Ability to push/pull housekeeping carts and equipment
• Work in indoor and outdoor environments with varying conditions

Why Join Us

At The Inn & Club at Harbour Town, we are committed to delivering a Forbes Four-Star (and beyond) experience. As a Housekeeping Supervisor, you will play a vital role in shaping our guest experience and supporting a culture of excellence, teamwork, and continuous improvement.

Equal Opportunity Employer
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