Resident Services Attendant

Job Description

Job Description

About Somersett Owners Association:
Somersett is a 2,391-acre master-planned golf community located in Northwest Reno, surrounded by the Sierra Nevada range and Peavine Peak. The Association provides a range of amenities, recreational facilities, and lifestyle programming designed to enhance the resident experience.

Somersett Owners Association promotes a high-performance, service-driven culture focused on operational excellence, community engagement, and long-term sustainability. The organization manages multiple facilities and sub-associations.

Job Summary:
The Resident Services Attendant serves as a primary front-of-house team member, responsible for delivering a high level of resident service while supporting daily facility operations. This role goes beyond greeting and reception by actively supporting reservations, scheduling, event setup, and overall resident access to lodge amenities and programs.

The position plays a key role in creating a seamless resident experience by assisting with sign-ins, answering questions, coordinating facility use, and supporting events and activities. The Resident Services Attendant ensures that residents are welcomed, informed, and supported in a consistent, professional, and organized manner.

Duties/Responsibilities:

• Greet residents and guests by name, creating a welcoming, professional, and service-driven front-of-house environment
• Assist residents with check-ins, facility access, activity sign-ups, and general navigation of lodge services
• Answer incoming calls, emails, and in-person inquiries, providing clear and accurate information
• Manage and support reservations for classes, events, and facility spaces, including confirmations and updates
• Conduct schedule reviews and audits to ensure accuracy and prevent conflicts in facility use
• Assist with event and activity setup, ensuring rooms are prepared according to reservation requirements and standards
• Support execution of community events, including hosting, coordination, and breakdown
• Maintain accurate records of reservations, communication, and resident interactions
• Provide guidance to residents on general HOA information, including directing to appropriate resources such as compliance, AGC, or community services
• Coordinate with staff to ensure resident needs, facility use, and event support are properly aligned
• Maintain organization of front desk systems, schedules, and communication logs
• Support daily facility operations by assisting in multiple areas of the lodge as needed
• Maintain a clean, organized, and professional front-of-house and common area environment
• Perform other related duties as assigned

Knowledge, Skills, and Abilities

• Strong customer service and interpersonal communication skills
• Strong organizational skills with the ability to multitask in a fast-paced environment
• Problem-solving mindset with attention to detail
• Proficient in Microsoft Office and general computer systems
• Ability to communicate clearly and effectively both verbally and in writing

Education and Experience:

• High School Diploma or equivalent required
• 4+ years of customer service, hospitality, or front-of-house experience preferred
• Experience in community, recreation, or service-based environments preferred

Physical Requirements:

• Ability to spend prolonged periods sitting at a desk and working on a computer
• Prolonged periods of standing, walking, and talking

Work Schedule:
This position works weekday and weekend hours and may include holidays. The schedule is subject to change based on the needs of the organization.
Other Duties:
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required by the Resident Services Attendant. Duties, responsibilities, and activities may change, or new ones may be assigned at any time, with or without notice.

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