Program Support Assistant

Program Support Assistant

This position supports the Fisher House Lodging Program at the Minneapolis VA Health Care System, which operates two Fisher Houses on the medical center campus. Fisher Houses provide temporary lodging for Veterans, service members, and accompanying family members or caregivers during episodes of care. The Program Support Assistant performs administrative coordination, guest services, scheduling, purchasing support, and house operations in a non clinical environment.

Help The public U.S. Citizens, Nationals or those who owe allegiance to the U.S. Career transition (CTAP, ICTAP, RPL) Federal employees whose job, agency or department was eliminated and are eligible for priority over other applicants.

Duties may include:

• Greets guests, orients them to Fisher House policies and amenities, and explains lodging rules and expectations.
• Maintains a safe, clean, and orderly environment; restocks kitchens daily; organizes and catalogs donated items; and completes the annual equipment inventory.
• Monitors guest comfort and house conditions; identifies issues affecting safety or operations and escalates concerns to the Fisher House Manager.
• Prepares and mails information to guests and providers about the Fisher House Program; supports coordination of Fisher House events.
• Oversees projects assigned to Fisher House volunteers; assists with orientation and training of new employees and volunteers under the direction of the Fisher House Manager.
• Maintains the calendar of bed availability and reservations to maximize occupancy; registers guests; confirms reservations; and documents cancellations or missed reservations.
• Contacts future guests to provide reservation reminders; orients guests to lodging procedures and explains available community resources.
• Coordinates with clinicians based on appointment schedules to ensure eligible patients have lodging.
• Coordinates lodging for family members of patients referred from other facilities; communicates with clinical and administrative staff to facilitates a smooth stay.

Work Schedule: Monday-Friday 7:30am-4:00pm or 9:30am-6:00pm.

Telework: ADHOC-May be authorized (Employees who Telework on an occasional, episodic, or short-term, and have completed required telework training and telework agreement).

Position Description/PD#: Program Support Assistant/ PD60857A

Relocation/Recruitment Incentives: Not authorized

Critical Skills Incentive (CSI): Not approved

Permanent Change of Station (PCS): Not authorized

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 05/29/2026. You may qualify based on your experience as described below: Specialized Experience GS-6: You must have at least one (1) full year of specialized experience equivalent to at least the next lower grade level (GS-5) in the Federal Service, that has equipped you with the particular knowledge, skills, and abilities to perform successfully the duties of this position. Specialized experience includes but is not limited to: maintaining a records database; coordinating schedules, such as for bed availability and/or reservations; performing various administrative duties (i.e., coordinating lodging, maintaining a purchase card, mailing information, etc.); providing customer service to various groups; and assisting with orientation and training for new employees or volunteers.

Work is primarily sedentary with periods of walking, standing, bending, and carrying light materials (e.g., laptops, records, orientation supplies). Frequent computer and keyboard use is required. Performed in an adequately lighted, heated, and ventilated office/medical facility environment. The work involves typical office risks, frequent interruptions, and time-sensitive deadlines; standard safety, infection-control, and ergonomic practices apply.

You will be evaluated for this job based on how well you meet the qualifications above.

Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following Competencies for this position:

• Accountability
• Attention to Detail
• Customer Service
• Decision Making
• Flexibility
• Integrity/Honesty
• Interpersonal Skills
• Learning
• Reading Comprehension
• Reasoning
• Self-Management
• Stress Tolerance
• Teamwork

USA Hire Assessments include a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration.

VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact for information on how to apply under this appointment authority via the Selective Placement Coordinator.