It Support Technician

Job Description

Job Description

Description

Summary:

Under minimal supervision, provides support to the end users on a variety of technical, IT related

issues. All help desk personnel need excellent problem-solving, communication, and

interpersonal skills, along with patience, a customer-friendly attitude, and the ability to work in a

team environment. They should have a strong technical understanding of the various hardware,

software, and networking systems used throughout the organization.

Core Functions:

 Takes initial end user contact via telephone, chat, in-person, or email inquiries; troubleshoots

and manages hardware, software, and network problems, or issues requiring

information systems and applications knowledge.

 Connects with user and their related system remotely or in-person to resolve identified

problems.

 Recognizes and escalates problems requiring other or additional team resources as

required.

 Identifies, researches, and resolves technical problems.

 Familiar with a variety of the field's concepts, practices, patterns, and procedures.

 Installs or assists service personnel in installation of hardware and peripheral components

such as monitors, keyboards, and printers.

 Loads specified department approved applications for users based on job duties or

approved requests.

 Responds to client inquiries concerning systems operation and diagnoses system

hardware, software, and operator problems.

 Instructs users in use of IT equipment, software, and documentation.

 Provides updates, status, and completion information to the IT Operations Manager and

IT leadership team, as needed.

 Set-up extensions, voice mail, and other features of the phone system.

 Perform tasks as directed by the IT Director.

Skills

Troubleshooting, Customer service, office 365, windows operating system, Desktop, Windows 10, Support, Active directory

Top Skills Details

Troubleshooting,Customer service,office 365,windows operating system

Additional Skills & Qualifications

Key Measures of Success:

 Must be experienced with the Microsoft 365 Suite and standard Windows administration

within a business environment.

 Must have strong customer oriented service delivery, focused on making them raving

fans of their computing experience.

 Must be able to prioritize tasks based on impact and task switch within dynamic

environment.

 Must be willing to occasionally work out of the standard schedule to support production

shift hours with disruptive or demanding issues, tasks, events, or projects.

 Consistently exhibits and displays the company’s values of “Own It. Can Do. Act in

Love.”

 Own It – Commitment to customer, company, and each other.

 Can Do – Team Player, Open to Change, & Pursuing continuous improvement.

 Act in Love – Treating others with humility, respectfulness, kindness, honesty,

patience, and self-control.

Minimum Required:

 High school diploma or equivalent

 One year of work experience in IT environment and A+ certification.

Preferred:

 Associate degree or two years of experience in a small to medium sized business IT

environment.

Job Type & Location

This is a Contract position based out of Bentonville, AR.

The pay range for this position is $22.00 - $26.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Bentonville,AR.

This position is anticipated to close on Aug 21, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.