Support Specialist

Provide first-level technical support to users through the IT ticketing system, email, phone, chat, and in person. Troubleshoot common issues involving computers, printers, software, email, internet connectivity, and peripherals. Assist users with Microsoft 365 applications , including Outlook, Teams, Word, Excel, OneDrive, and SharePoint. Assist with basic Active Directory tasks such as password resets, account unlocks, and user/group changes. Assist with onboarding and offboarding employees, including computer setup, account access, and equipment preparation. Set up, configure, and troubleshoot Windows computers, laptops, monitors, printers, and other IT equipment. Assist with mobile device setup and troubleshooting using the organization's MDM platform . Assist with device enrollment, application installation, security settings, and basic MDM troubleshooting. Assist users with VPN, Wi-Fi, login, password, and other basic connectivity issues. Install and update approved software and applications. Document troubleshooting steps and resolutions in the IT ticketing system. Escalate issues that cannot be resolved at Tier I to the appropriate IT team member or vendor. Maintain a professional and helpful customer-service approach when working with employees. Assist with IT asset tracking, equipment inventory, and hardware replacement. Follow IT security policies and procedures when handling accounts, devices, and company information. Perform other general IT support duties as assigned. Qualifications 1-3 years of experience in IT support, help desk, desktop support, or a related role. Basic knowledge of Windows computers and common business applications. Familiarity with Microsoft 365 applications. Basic understanding of Active Directory or user account management. Familiarity with mobile devices and basic MDM concepts. Strong troubleshooting and problem-solving skills. Good verbal and written communication skills. Strong customer-service mindset and willingness to help others. Ability to learn new technologies and follow established procedures. Ability to prioritize and manage multiple support requests. Preferred Qualifications CompTIA A+ or other entry-level IT certification. Some experience with Microsoft 365, Active Directory, or Intune/MDM. Experience working with an IT ticketing system. Basic understanding of networking concepts such as Wi-Fi, VPN, DNS, and DHCP. Some hands‑on experience setting up or troubleshooting computers and mobile devices. Key Skills Technical: Windows, Microsoft 365, Active Directory, MDM/Intune, basic networking, hardware/software troubleshooting, printers, and mobile devices. Professional: Customer service, communication, troubleshooting, organization, teamwork, attention to detail, and willingness to learn. #J-18808-Ljbffr BlueSky Resource Solutions