Receptionist

Receptionist IThe Receptionist I receives and correctly routes incoming and outgoing telephone calls and accommodates visitors so that all callers/visitors are attended to promptly, courteously, and accurately. The Receptionist I performs basic administrative/clerical/operational/customer support/computational tasks. Typically works on routine and patterned assignments.The Receptionist I serves as the first point of contact for patients, providers, and visitors, delivering a welcoming and professional experience while supporting daily clinic operations. Reporting to the Clinical Supervisor and/or Center Administrator, this patient-facing and provider-facing role is responsible for managing provider schedules, coordinating appointments, confirming patient visits, and handling rescheduling and no-show follow-up. Additional responsibilities include answering and directing calls, greeting visitors, maintaining visitor records, and responding to routine inquiries. The Receptionist I also supports administrative functions such as scheduling meetings, processing mail, and assisting with general office operations. The ideal candidate is organized, customer-focused, detail-oriented, and skilled at managing multiple priorities in a fast-paced healthcare environment while providing exceptional service.Required QualificationsHigh School Diploma or GED1 year or more of experience working in a Healthcare setting preferred, but will consider candidates with a strong Customer Service background in Retail Hospitality, Call Centers, etc.Must be passionate about contributing to an organization focused on continuously improving patient experiences and careExcellent customer service and phone etiquetteTeam player with a positive attitudeAbility to multitask in a fast-paced environmentAttention to detail and highly organizedKnowledge of MS Office (Word, Excel, Outlook, Access)Preferred Qualifications:Value-based care model experienceKnowledge of Medical TerminologyExperience with EMR Systems (Electronic Medical Records)Bilingual in English and SpanishLocation: 360 Douglas Avenue | Altamonte Springs, FL, 32714Work Hours: Mondays-Fridays (8AM-5PM)Additional Information: This role is considered patient-facing and is part of the company's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.Scheduled Weekly Hours: 40Pay Range: $38,000 - $45,800 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.Description of Benefits: Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.About UsAbout CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient's well-being.About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer at CenterWell.com.Equal Opportunity EmployerIt is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.