Customer Service Clerk

Job Title: Customer Service ClerkLocation: Alsip, ILIndustry: Administrative / Customer ServiceEmployment Type: Full-Time | Direct HireSalary: $45k-$52k base + Bonus OpportunitiesBenefits: This position is eligible for medical, dental, vison and 401kAbout the Opportunity:A well-established Chicagoland organization is seeking a Customer Service Clerk to join its onsite team. This role is ideal for someone who enjoys working directly with customers, managing administrative processes, and providing compassionate support in a professional environment.This opportunity is best suited for someone who is personable, detail-oriented, and comfortable handling a combination of customer service, billing support, and administrative responsibilities in a fast-paced setting.Key Responsibilities:Handle customer inquiries and service requests both in person and over the phoneProcess invoices, payments, and service-related documentationMaintain accurate records through data entry and administrative trackingAssist with sales and service support functionsSupport customers through sensitive or emotionally charged situations with professionalism and empathyCoordinate paperwork, inventory tracking, and general office support dutiesAssist clients with on-site service coordination as neededQualifications:3+ years of experience in customer service, sales support, or administrative rolesStrong communication skills with the ability to de-escalate and problem solveComfortable discussing billing, payments, and service-related feesDetail-oriented with strong organizational and data entry skillsProfessional and personable demeanorAbility to work in a fast-paced environment and manage multiple prioritiesValid driver's license and reliable transportation requiredBilingual Spanish and/or Polish is a plusPreferred Background:Experience in retail, healthcare, hospitality, or other customer-facing environmentsExperience handling sensitive customer interactionsFamiliarity with administrative office procedures and systemsAdditional Details:100% onsite role in the South Suburbs of ChicagoSchedule: Monday-Friday 8:15 AM - 4:00 PM, Saturdays 9:00 AM - 1:00 PMQuarterly bonus opportunities based on office performanceChristmas bonus eligibilityComprehensive benefits package including health, dental, retirement plan, PTO, flex days, tuition assistance, parental leave, and paid holidaysWhy Apply?Stable, long-term direct hire opportunityStrong benefits package and bonus potentialOpportunity to work in a collaborative, service-focused environmentVariety in day-to-day responsibilities with customer interaction and administrative supportTeam-oriented workplace with opportunities for long-term growthEqual Opportunity Employer:We are an Equal Opportunity Employer and provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, or veteran status. Reasonable accommodations are available upon request.