Public Safety Dispatcher

HCTRA Dispatchers are responsible for answering incoming emergency and non-emergency phone calls made to the Dispatch Center and dispatches appropriate resources (Law Enforcement or Incident Response Units) via two-way radio. Dispatchers coordinate with Law Enforcement and Incident Response Units to ensure that every active incident has all the appropriate resources required (Fire/EMS Maintenance Wreckers etc.). Dispatchers monitor roadway cameras from around the Toll Road and notifies the public of any active incidents that may affect traffic.

Duties and Responsibilities:

• Dispatches and monitors radio for Law Enforcement and the Incident Response Team which includes relaying calls for service receiving incoming radio request from units and other communications related to tollway operations.
• Handles incoming phone calls for emergency and non-emergency situations and enter calls into our CAD system.
• Maintains field unit status at all times to ensure safety of the officers performing activities including working accidents hazardous incidents fire traffic control pursuits etc.
• Coordinates with Law Enforcement Incident Response Units and any additional resources to respond to active incidents.
• Monitors roadway cameras for any incidents affecting traffic.6. Tracks electronically compiles and forwards data where there is damage to County property and/or possible liability to Harris County.
• Notifies the public of active incidents affecting traffic construction and lane closures.8. Handles incoming security alarms from HCTRA facilities and dispatch appropriate resources.

Other Duties:

This Job Description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this position. Management may at its discretion assign or reassign duties and responsibilities to this job at any time.

Harris County Is an Equal Opportunity Employer

Education and Experience:

• High school diploma or its equivalent from an accredited institution.
• Must have Basic TCOLE certification prior to as a Dispatcher.
• Minimum one year of prior experience as a Dispatcher.
• NIMSand 800.

Knowledge Skills and Abilities:

• Strong attention to detail.
• Knowledge of the rules of grammar and punctuation.
• Knowledge of telephone etiquette.
• Effective communication skills.
• Ability to prepare detailed spreadsheets.
• Ability to prepare business correspondence.
• Ability to multi-task.
• Ability to communicate efficiently and effectively.
• Ability to effectively use Microsoft Office Suite.
• Ability to handle high stress situations.
• Ability to type 45 words per minute.
• Ability to maintain good working relationships.

Physical Demands:

• Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift carry push pull or otherwise move objects including the human body.
• Sedentary work involves sitting most of the time.
• Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

NOTE : Qualifying education experience knowledge and skills must be documented on your job application. You may attach a resume to the application as supporting but ONLY information stated on the application will be used for consideration. See Resume will not be accepted for qualifications.

Position Type and Typical Hours Work:

• The dispatch center operates 24 hours a day 7 days a week.
• This is a full time position that may work days evenings nights weekends and holidays.

Work Environment:

This role routinely uses standard office equipment such as computers phones photocopiers filing cabinets and fax are no major sources of discomfort. A normal office environment with acceptable lighting temperature and air conditions is provided.

Reporting Relationships:

Reports To Position: Dispatch Manager Dispatch Supervisor

Supervises Positions: N/A

Employment may be contingent on passing a drug screen and meeting other standards.

Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.

Harris County is an Equal Opportunity Employer and is committed to providing equal employmentopportunities to all employees and applicants without regard to race color religion sex national origin age pregnancy disability genetic information or any other protected class in accordance with applicablefederal and state laws.