Customer Care Coordinator

Customer Care Coordinator

At Poolie, we started with a simple goal: make pool maintenance reliable, professional, and hassle-free. From day one, our mission has been to raise the bar in pool service, combining expertise, integrity, and a commitment to customer satisfaction. Today, we're one of the fastest-growing pool service companies in Texas, trusted by hundreds of residential and commercial customers. Our team is built on collaboration, respect, and pride in a job well done, and we believe that when our people succeed, our customers do too.

What We Offer:

• Competitive pay: $72,000-$150,000 Base salary plus commission - Performance based position
• Medical, Vision, and Dental Insurance
• Short and Long Term disability paid for by company
• Paid Time Off
• 10 Company Holidays
• Training and Development Opportunities
• Employee Purpose Plan
• Schedule
• Full-time: MondayFriday, 8:00 AM 5:00 PM
• Occasional overtime may be required based on operational needs

What You'll Do:

As a Customer Care Coordinator, you will play a key role in fostering positive relationships with customers, driving sales, and ensuring customer satisfaction. This individual will act as the primary point of contact for assigned customers, building trust and understanding their needs to deliver exceptional service and maximize loyalty. This role requires strong communication, interpersonal, and analytical skills, coupled with a passion for building meaningful connections.

Responsibilities:

• Develop and maintain relationships: Build rapport with assigned customers, understanding their needs, concerns, and goals. Regularly communicate, providing updates and proactive support.
• Drive sales and upsell/cross-sell opportunities: Identify potential business growth within existing accounts by recommending relevant products or services. Negotiate contracts and close deals.
• Proactively engage with potential customers via phone to introduce and discuss products and services.
• Respond promptly to inbound inquiries and calls to qualify leads, nurture relationships, and convert to customers.
• Convert leads into customers, consistently meeting or exceeding assigned quotas
• Resolve customer issues: Address inquiries, complaints, and challenges promptly and effectively, ensuring customer satisfaction.
• Track and analyze customer data: Utilize CRM systems and data analysis tools to gain insights into customer behavior, preferences, and trends.
• Develop and implement customer engagement strategies: Design and execute campaigns, promotions, and initiatives to drive customer engagement and loyalty.
• Collaborate with internal teams: Work closely with sales, marketing, and other departments to ensure a seamless customer experience and achieve shared goals.
• Stay informed of industry trends: Stay abreast of market developments, competitor offerings, and best practices in customer relationship management.
• Prepare reports and presentations: Generate reports on customer interactions, sales performance, and key metrics. Present findings to stakeholders.

Requirements:

Must-Haves:

• 2+ years of experience in sales
• Excellent communication, interpersonal, and negotiation skills.
• Strong analytical and problem-solving abilities.
• Extremely detail oriented
• Proficient in CRM software, data analysis tools, and excel.
• Ability to work independently and manage multiple priorities effectively.
• Strong team player with a collaborative attitude.
• Results driven- understands that the numbers matter
• TEAM mindset- believes that the team WINs together
• Self starter and hungry with desire to learn and grow.

Nice-to-Haves:

• Experience in service-based or field-service industries.
• Experience using CRM, workforce management, or ticketing systems.
• Bilingual communication skills (English/Spanish) preferred.