People Operations Manager (Data Management & Benefits)

Department:

14200 Enterprise Corporate - People & Culture Shared Services

Status:

Full time

Benefits Eligible:

Yes

Hou ** rs Per Week:**

40

Schedule Details/Additional Information:

M-F 8am-5pm

Pay Range

$47.50 - $71.25

Do you meet the education, experience, knowledge, skills and abilities listed below? If so, we welcome you to apply to this management position!

Education Required:

• Bachelor’s degree in business, Human Resources, Compliance, or Technology related field or equivalent experience. Bachelor’s preferred. 

Experience Required:

• Typically requires 3 years of experience in human resources, including 2-3 years of supervisory experience in successfully leading and mentoring staff on human resources policies, procedures, processes, laws and regulations 

​ Knowledge, Skills & Abilities Required:

• Expert-level HR knowledge in related HR content areas 
• Exemplify growth mindset behaviors by embracing change, seeking opportunities to learn and adapting to dynamic environments to meet evolving business needs. 
• Advanced knowledge of state and federal laws and regulations that impact related HR content areas. 
• Demonstrated ability to lead/mentor in a team environment where collaboration, motivation and the knowledge transfer process is critical for success. 
• Ability to work within a fast-paced environment, fostering teamwork across HR functions. Proven ability to lead projects, meet deadlines, prioritize demands and solve problems creatively. 
• Exceptional analytical skills, working with large data sets, communicating findings and establishing/tracking program metrics. 
• Excellent communication skills with ability to interface with all levels of the organization, influence decision makers and set and manage expectations. 
• Proficiency in Microsoft Office, HR software, case management tools and web-based applications. 
• Strong ability to lead, delegate effectively, manage performance and foster a high-performing inclusive team environment with trust, accountability and psychological safety. 
• Ability to lead team transitions and implement changes with clarity and minimal disruption 
• Apply sound judgement and scalable solutions to complex HR issues 
• Ability to advocate for innovation in technology enhancements and business process updates that meet evolving organizational needs and improve customer experience. 

Major Responsibilities:

• Leverage effective recruiting, training, coaching, development, team building, and succession planning to build an engaged, diverse, high-performing team. 
• Design and implement an integrated shared service center strategy. Ensures the execution of consistent and legally sound processes. Partners with COE’s to ensure alignment and integration of strategies. 
• Oversee and coordinate the day-to-day services and operations of the service center, ensuring compliance with all Advocate Aurora Health Care policies, procedures, regulations and standards of practice. 
• Ensure a positive working relationship within the service center team and with customers by frequently communicating and soliciting feedback and measuring customer satisfaction. 
• Lead change initiatives, ensuring new processes, tools or policies are implemented effectively and supported by the team. 
• Analyze operational metrics and workforce trends to drive data-informed decision making, address service gaps, and identify areas for optimization. 
• Partner closely with COE’s (HR Business partners, Legal, external vendors etc.) to ensure aligned service delivery and effective escalation resolutions. 
• Lead workstreams or task force teams outside of standard transactional work to provide enhanced and consistent service delivery across multiple HR content areas. 
• Promote scalable, technology-enabled HR solutions by supporting system enhancements, automation initiatives and customer experience improvements.
• Oversee compliance with regulatory, legal, state, federal and internal standards, acting as a key control point for risk management and audit readiness. 
• Lead and ensure implementation of multiple project initiatives including digital optimization, system testing, and other business priorities to drive continuous improvement efforts that enhance teammate experience and drive operational excellence.
• Maintain knowledge and continuous learning of federal and state employment laws and regulations, applying this expertise to Advocate initiatives and practices to minimize risk.
• Advocate for voice of the customer and promote a culture of service excellence by aligning operational practices with customer experience principles. 
• Manage resource allocation, workforce planning, task delegation, and performance accountability to maintain an effective, efficient HR team.
• Integrate varying business processes into the service center upskilling service center teammates and allowing COE’s to operate at the top of their license 
• Build and execute operational plans that support organizational strategy with short-term and long-term goal planning 

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

About Advocate Health 

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.