Administrative Coordinator

Change Lives With Recovery Innovations!

Our mission is to empower people on their journey to recovery, helping them achieve their goals, rediscover meaning and purpose in life, and reconnect with themselves and their communities. Our vision is to revolutionize healthcare by pioneering innovative solutions that go beyond behavioral health, empowering people to thrive in the communities where they live, work, and play. Join a groundbreaking team at the forefront of Peer-Powered Support, empowering individuals on their journey through mental health and substance use challenges! Be part of something bigger—together, we can change lives and create lasting hope!

Position: Administrative Coordinator

Job Type: Full-Time; Non-Exempt

Shift Details: Monday-Friday 8:00AM-5:00PM

Work Location: Crisis - Durham Recovery Response Center - Durham, NC

Salary/Hourly Wage: $21.00/hour

Summary of Job:

The Administrative Coordinator is responsible for overseeing the daily administrative operations of their designated program(s). This role includes managing office functions, supporting clinical and administrative teams, handling financial and billing processes, ensuring compliance with healthcare regulations, and maintaining efficient workflow within the department. The Administrative Manager serves as the key liaison between administrative staff, clinical teams, guests, and external partners, contributing to the overall success of Recovery Innovation's mission to provide quality behavioral health services.

Essential Duties and Responsibilities:

Guest Care & Advocacy:

• Greet and assist visitors when they arrive at the office.
• Answer telephones, program reception, triage phone calls and gather pertinent information from callers to accurately log the data elements.
• Facilitates incoming referrals ensuring review and completeness for each referral.

Team Leadership:

• Train administrative support staff such as Customer Service Specialist, Transportation Specialist, and any additional ensuring high performance and adherence to organizational policies.
• Maintain staff schedule to ensure program coverage.
• Assists with the onboarding and offboarding of new employees by coordinating the distribution and collection of keys, equipment and setting up appropriate workstations including finalizing equipment installation.
• Prepare and process designated invoices and expense reports.
• Maintain office supply inventory and coordinate with vendors for orders and repairs.
• Oversee maintenance of office equipment, facility cleanliness, safety protocols, and ensuring compliance with health regulations and standards.

Compliance & Risk Management:

• Enter guest data in electronic health records (EHR) systems, ensuring accuracy and confidentiality of guest information.
• Track key/FOB control including overseeing all inquiries, tracking and inventory of keys/FOBs.
• Serves as a point of contact concerning the vehicle fleet and operations for the organization.
• Understands and adheres to Recovery Innovations compliance standards as they appear in the Code of Conduct and Conflict of Interest Policies.
• Keeps abreast of all federal and state regulations and laws and all Recovery Innovations policies and procedures as they presently exist and as they change or are modified.
• Ensures compliance with all contractual, accreditation and funding requirements for service delivery, documentation, etc.

Cross Functional Collaboration:

• Assist the leadership team with special projects as needed, such as program expansions, grant reporting, or community outreach initiatives.

Additional Duties:

• Performs other related duties as assigned.

Job Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Education/Licenses:

• High school diploma or equivalent.

Experience:

• Minimum of one (1) years of full-time behavioral health experience.
• Minimum of one (1) years of supervisory experience preferred.

Skills:

• Basic computer skills.
• Effective communication skills.
• Must be able to pass de-escalation training, as defined by state requirements.

Driving Requirements:

• If driving is required for this position, must meet all requirements outlined in Recovery Innovations driving policy.
• If not qualified to drive per driving policy, a Non-Driver Attestation form must be signed.

Miscellaneous Requirement(s):

• Travel required based on business need.
• Must be at least 18 years old unless residing in a state where funder or government regulations set a different minimum age requirement.
• Ability to maintain a high level of confidentiality (HIPAA guidelines and regulations) and professionalism.
• We are a Second-Chance Employer
• Must be able to pass a seven-year background check.
• Must be able to pass substance abuse testing and/or tuberculous testing (if applicable).
• Must be able to obtain designated fingerprinting clearance in applicable states.
• Must be able to pass education verification check.
• Must be able to pass three-year motor vehicle report and meet minimum eligibility requirements criteria of insurance carrier (if driving is required for this position).

A Direct Service Competency Checklist must be completed as part of the new hire onboarding process.

Physical Demands: May include work close to the eyes and substantial motions of the wrist, hands, and/or fingers. Frequent sitting, standing, walking, handling, finger dexterity; eye-hand-foot coordination, use of corrected vision; color vision; use of auditory senses. May be required to lift up to twenty (20) pounds. Work Environment May work in an office environment or behavioral health facility. May have contact with individuals who are agitated and/or confused. Work may include travel throughout the geographic region

ADDENDUM – Arizona

Education

Licensure

Certification

Misc. Requirement - Must be 21 years or older

ADDENDUM – Louisiana

Education

Licensure

Certification

Misc. Requirement - Must be 24 years or older

Recovery Innovations is committed to providing equal employment opportunities to all individuals. Our hiring practices are based on merit, qualifications, and abilities. We do not discriminate against any employee or applicant on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by law. We strive to create a workplace where every employee feels valued and respected. Recovery Innovations is a second chance employer and we evaluate all qualified applicants fairly, including those with criminal histories, in accordance with legal and funder requirements. If you need assistance and/or reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form. Benefits/perks listed above may vary depending on the nature of your employment with Recovery Innovations. The wage range for this role considers the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable geographic differential associated with the location at which the position may be filled. At Recovery Innovations compensation decisions are dependent on the facts and circumstances of each case.